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Found 1 from your keywords: author="Dhiyaulhaq, Muhammad A...

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KUALITAS PELAYANAN BPJS PESERTA LANSIA DI PUSKESMAS KARYA JAYA KELURAHAN KARY…

This study aims to determine the quality of BPJS services for elderly participants at Karya jaya Public Health Center in Kertapati Sub-district, Palembang City. The analysis is based on the Moment of Truth (MoT) theory identified by Brian Solis in Araujo (2013:22). The research employs a descriptive quantitative method, with data collected through questionnaires distributed to 100 elderly BPJS …

Edition: -
ISBN/ISSN: -
Collation: xiii, 97 hlm.; ill.; tab.; 29 cm.
Series Title: -
Call Number: T1673702025

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