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Found 1 from your keywords: author="Febriani, Marissa"
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ANALISIS KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN DAN KUALITAS PRODUK PE…
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Febriani, Marissa

The objectives of this study were: (1) to analyze the level of consumer satisfaction with the service and products of Pempek Lala using the Customer Satisfaction Index (CSI) method; (2) to identify the level of importance and performance of each service and product attribute using the Importance Performance Analysis (IPA) method; and (3) to determine the attributes that should be prioritized fo…

Edition
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ISBN/ISSN
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Collation
xiv, 123 hlm.; ilus.; tab.; 29 cm.
Series Title
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Call Number
T2012302026