Skripsi

ANALISIS KUALITAS PELAYANAN PUBLIK BAGI PENYANDANG DISABILITAS PEREMPUAN PADA DINAS PEMBERDAYAAN PEREMPUAN DAN PERLINDUNGAN ANAK PROVINSI SUMATERA SELATAN

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This study aimend to analyze the quality of public services for women with disabilities at the Departement of Women Empowerment and Child Protection (DPPPA) of South Sumatra Province. The analysis was based on three dimensions proposed by Levine cited in (Hardiyansyah, 2018) : (1) Responsiveness, (2) Responsibility, (3) Accountability. This research employed a qualitative method. Data were collected through in-dept interviews with women with disabilities from Himpunan Wanita Disabilitas Indonesia in South Sumatra Province and staff members of the Departement of Women Empowerment and Child Protection (DPPPA) of South Sumatra Province, as well as through direct observation and documentation. The result of the study showed that the satisfaction and availability of public services for women with disabilities (both physical and non physical), had been implemented well, although not yet fully optimal. Therefore, it was necessary to conduct further evaluation and improvements in public services in order to fully enhance service satisfaction and availability, so that women with disabilities could receive greater benefits and access in the future.

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Detail Information

Series Title

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Call Number

T1804802025

Publisher

Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik Universitas Sriwijaya., 2025

Collation

xiii, 96 hlm.; ilus.; tab, 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

362.407

Content Type

Text

Media Type

unmediated

Carrier Type

other (computer)

Edition

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Subject(s)

Prodi Ilmu Administrasi Publik
Pelayanan sosial bagi penyandang disabilitas

Specific Detail Info

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Statement of Responsibility

MURZ

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