Skripsi

ANALISIS KINERJA PELAYANAN PETUGAS LOKET PEMBAYARAN PAJAK TAHUNAN DI KANTOR SAMSAT UPTB PALEMBANG WILAYAH II.

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Performance is the result of work achieved by a person based on job requirements. Employee performance can be measured from performance indicators which are benchmarks for a person's work achievement. By measuring employee performance, organizations can find out the extent of employee performance so that the organization can provide feedback on the results of performance measurements, encourage performance improvements and make decisions so that the organization has quality and highly competitive resources. Based on qualitative research regarding the performance of counter staff at the annual tax payment service at the Samsat UPTB Palembang Region II Office, it can be concluded that the performance of employees in this office is considered very good. This can be seen from the results of the researcher's interviews with the public which show a high level of satisfaction with the public services provided by the counter staff at the office. This performance assessment is based on several indicators, including service quality, number of services provided, punctuality, attendance and employee collaboration abilities, which are generally considered good. However, there are several factors that become obstacles to the performance of employees in the office, such as the practice of brokers and the level of community participation which may affect the effectiveness and efficiency of the services provided. However, overall, the performance of the counter officers at the Samsat UPTB Palembang Region II Office was assessed as positive and satisfactory based on responses from the community involved in this research. Key words: performance, employee performance, community service

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Availability

Detail Information

Series Title

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Call Number

T1597592024

Publisher

Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik Universitas Sriwijaya., 2024

Collation

xiv, 58 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

352.630 7

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

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Subject(s)

Pelayanan Publik
Prodi Ilmu Administrasi Publik

Specific Detail Info

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Statement of Responsibility

TUTI

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