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PENILAIAN KESENJANGAN KUALITAS PELAYANAN ANGKOT FEEDER LRT MUSI EMAS PERSPEKTIF PENUMPANG DAN PRAMUDI

This study aims to analyze the quality of public transportation services of the Musi Emas LRT Feeder in Palembang City based on the perceptions of passengers and drivers. The method used is a quantitative descriptive approach with the Servqual (Service Quality) approach which includes five dimensions: physical appearance, reliability, responsiveness, assurance, and empathy. Data were collected through questionnaires to 350 passengers and 53 drivers in seven operational corridors. The results of the analysis show that only the reliability dimension has a significant difference between expectations and reality, while the other four dimensions show a negative but insignificant gap. In general, the service of the Musi Emas LRT Feeder Public Transportation is considered good but has not fully met user expectations. Improvements are needed in aspects of punctuality, driver responsiveness, and passenger comfort and safety to encourage public satisfaction and interest in using public transportation.

Availability
#
Central Library (Reference) T1862032025
T186203
Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T1862032025
Publisher
Indralaya : Prodi Teknik Sipil dan Perencanaan, Fakultas Teknik Universitas Sriwijaya.,
Collation
xvii, 210 hlm.; ilus.; tab.; 29 cm.
Language
Indonesia
ISBN/ISSN
-
Classification
629.040 7
Content Type
Text
Media Type
unmediated
Carrier Type
other (computer)
Edition
-
Subject(s)
Prodi Teknik Sipil dan Perencanaan
Transportasi Feeder LRT
Specific Detail Info
-
Statement of Responsibility
Other version/related
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