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TRANSFORMASI DIGITAL DALAM PELAYANAN (STUDI PADA BADAN KEPEGAWAIAN DAN PENGEMBANGAN SUMBER DAYA MANUSIA KOTA PALEMBANG)

Digital transformation is a strategic step taken by government institutions to enhance efficiency, transparency, and accountability in public service delivery. This study aims to analyze the digital transformation process at the Personnel and Human Resources Development Agency (BKPSDM) of Palembang City. The research uses a qualitative approach with a Participatory Action Research (PAR) methodology, involving observation, in-depth interviews, and document analysis. The results show that BKPSDM has implemented various digital systems such as the SIMPEG application, online service portals, and ASN performance management systems. This transformation has positively impacted administrative efficiency, data accuracy, and service delivery speed. However, challenges remain, including limited infrastructure, human resource capabilities, and cultural resistance to digital change. The study concludes that while digital transformation at BKPSDM Palembang is progressing, it has not yet reached its full potential. A comprehensive and sustainable strategy is needed, including capacity building and infrastructure development. These findings are expected to contribute to local government efforts in developing more adaptive and responsive digital public services in the era of the Fourth Industrial Revolution. Keywords : Digital Transformation, Public Services, BKPSDM, E-Government, Public Administration

Availability
#
Central Library (REFERENS) T1774572025
T177457
Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T1774572025
Publisher
Indralaya : Prodi Magister Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya.,
Collation
xix, 206 hlm.; ilus.; tab, 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
352.307
Content Type
Text
Media Type
unmediated
Carrier Type
other (computer)
Edition
-
Subject(s)
Prodi Magister Administrasi Publik
Manajemen Eksekutif Administrasi Negara
Specific Detail Info
-
Statement of Responsibility
Other version/related
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