Skripsi

ANALISIS KINERJA PELAYANAN PUBLIK PADA PELAYANAN TERPADU SATU PINTU (PTSP) DI DINAS KEPENDUDUKAN DAN CATATAN SIPIL (DISDUKCAPIL) KOTA JAKARTA PUSAT

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Population administration services are a basic necessity that must be provided effectively and efficiently by local governments. This study aims to analyze the performance of the One-Stop Integrated Service (PTSP) at the Department of Population and Civil Registration (Dukcapil) of Central Jakarta City. The research uses a qualitative approach through interviews, observations, and documentation. The results show that the implementation of PTSP still faces various obstacles, such as limited human resources, lack of staff proficiency in digital systems, insufficient promotion of online services, and complex service procedures. Therefore, it is necessary to improve human resource capacity, optimize service systems, and strengthen the use of information technology to ensure better public service delivery. Kata Kunci: Performance, Public Service, PTSP, Disdukcapil, Population Administration

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Detail Information

Series Title

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Call Number

T1816762025

Publisher

Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik Universitas Sriwijaya., 2025

Collation

xxi, 78 hlm.; ilus.; tab, 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

352.140 7

Content Type

Text

Media Type

unmediated

Carrier Type

other (computer)

Edition

-

Subject(s)

Prodi Ilmu Administrasi Publik
Administrasi Lokal, Provinsi--Kependudukan

Specific Detail Info

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Statement of Responsibility

MURZ

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