Skripsi

DAMPAK INOVASI PELAYANAN DIGITAL DALAM RANGKA MENINGKATKAN KUALITAS PELAYANAN DI KANTOR WILAYAH DIREKTORAT JENDERAL PERBENDAHARAAN PROVINSI SUMATERA SELATAN

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Digital service innovation is the application of digital technology in public service processes to improve efficiency, accessibility, and user satisfaction. Innovations in digital services, such as the integration of the Laksan platform into Sponsor and the development of Ragit Dobel 3.0, have had a significant impact on service efficiency and effectiveness. Data from the user satisfaction survey shows an increase in the satisfaction index from year to year after the implementation of these innovations. In addition, there was a significant decrease in the percentage of DIPA revision rejections from 44.78% in 2020 to 8.74% in 2023. This research uses a qualitative method whose data is obtained through observation, interviews and documentation. Based on the results of the study, it shows that digital service innovation in the Regional Office of DJPb South Sumatra Province has a positive impact on improving the quality of public services. Keywords: Innovation Impact, Digital Service Innovation, Efficiency, Public Service Quality.

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Detail Information

Series Title

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Call Number

T1530222024

Publisher

Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik Universitas Sriwijaya., 2024

Collation

xiv, 58 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

658.406 07

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

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Subject(s)

Prodi Administrasi Publik
Inovasi Pelayanan Publik

Specific Detail Info

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Statement of Responsibility

KA

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