Skripsi

IMPLEMENTASI INDOBERT UNTUK ANALISIS SENTIMEN BERBASIS ASPEK TERHADAP ULASAN RUMAH SAKIT

---

Aspect-Based Sentiment Analysis (ABSA) has become a crucial approach for extracting detailed opinions from user-generated content, especially in the healthcare domain. This study analyzes public sentiment toward hospital services in Indonesia using IndoBERT, fine-tuned on 2.448 reviews collected from Google Reviews and Instagram. Sentiment labels were automatically assigned with a pre-trained Indonesian RoBERTa classifier, while aspect extraction was performed through a lexicon-based approach covering five service dimensions: Facilities, Staff Competence, Empathy and Communication, Reliability and Responsiveness, and Cost and Affordability. To address class imbalance, the IndoBERT model was optimized using class weight adjustments. The results demonstrate strong performance, achieving an overall accuracy of 96%. In terms of sentiment classification, the model obtained F1-scores of 89% for negative, 83% for neutral, and 99% for positive sentiment, with a macro-average F1 of 90%. By aspect, Facilities (82.24%) and Empathy & Communication (91.71%) received the highest positive sentiment, while Cost & Affordability recorded the highest proportion of negative sentiment (25%). These findings underscore the effectiveness of IndoBERT-based ABSA in capturing nuanced public perceptions and highlight its potential as a decision-support tool for hospitals to enhance service quality and patient satisfaction in Indonesia.

---

Availability

Detail Information

Series Title

-

Call Number

T1895862025

Publisher

Indralaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya., 2025

Collation

xv, 100 hlm.; ilus.; tab.; 29 cm.

Language

Indonesia

ISBN/ISSN

-

Classification

006.350 7

Content Type

Text

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

Prodi Sistem Informasi
Analisis Data--Aspek Implementasi

Specific Detail Info

-

Statement of Responsibility

MI

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment