Skripsi

EVALUASI USER EXPERIENCE PADA APLIKASI TIKET.COM MENGGUNAKAN METODE HEURISTIC EVALUATION

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Tiket.com application as one of the online travel agent (OTA) has received many bad reviews on the Google Play Store, so an evaluation is needed to ensure the level of user experience. This research aims to evaluate the Tiket.com application using the Heuristic Evaluation method to measure user experience. The respondents in this research are users of the Tiket.com application who had made at least one transaction. The results of the Heuristic Evaluation method obtained an evaluation value on a scale of 3 which means Major Problem (given medium priority for improvement) which consists of several components, visibility of system status (3,42), match between system and the real world (3.25), user control and freedom (3.16), consistency and standart (3,32), error preventation (3,18), recognize rather than recall (2,95), flexibility and efficiency of use (3,35), aesthetic and minimalist design (3,39), help users recognize, diagnose, and recover from errors (3,03), and help and documentation (3,16).

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Detail Information

Series Title

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Call Number

T1521452024

Publisher

Indralaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya., 2024

Collation

xiii, 126 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

005.437 07

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

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Subject(s)

Prodi Sistem Informasi
Pengalaman Pengguna

Specific Detail Info

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Statement of Responsibility

KA

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