Skripsi

EFEKTIVITAS PROSES PELAYANAN MUTASI KENDARAAN DI SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SAMSAT) KABUPATEN OGAN ILIR PROVINSI SUMATERA SELATAN

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This study aims to assess the effectiveness of the vehicle transfer service process in the One-Stop Integrated Administration System (SAMSAT) of Ogan Ilir Regency, South Sumatra Province. The method used is qualitative descriptive with four indicators of effectiveness according to (Steers, 1980), namely goal attainment, integration, adaptation, and satisfaction of the parties receiving the service. Data were obtained through interviews, observations, and documentation with key informants from SAMSAT and service users. The results showed that vehicle transfer services at SAMSAT in Ogan Ilir Regency were generally effective because most service targets were achieved according to procedure. However, there were still several obstacles, such as limited human resources, a manual filing system, and a lack of public understanding of service procedures. Coordination between officers has been good, but adaptation to the digital system needs to be improved. In terms of satisfaction, the community is quite satisfied with the friendliness of the officers and the clarity of the information provided. Therefore, continuous improvement is needed in terms of digitization, infrastructure, and human resource development to strengthen the effectiveness and quality of public services at SAMSAT in Ogan Ilir Regency. Key Word: Effectiveness, Public Services, Vehicle Transfers, SAMSAT

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Detail Information

Series Title

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Call Number

T1898802025

Publisher

Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik Universitas Sriwijaya., 2025

Collation

xvi, 113 hlm.; ilus.; tab.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

354.340 7

Content Type

Text

Media Type

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Carrier Type

-

Edition

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Subject(s)

Prodi Ilmu Administrasi Publik
Pelayanan Mutasi Kendaraan

Specific Detail Info

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Statement of Responsibility

MI

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