Skripsi

PENGARUH BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PUBLIK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PALEMBANG

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This research aims to determine the influence of organizational culture on the quality of public services at the Palembang City Population and Civil Registration Service. The organizational culture theory used is Denison's theory, namely involvement, consistency, adaptation, mission, while for service quality, Parasuraman, Zeithaml and Berry's theory is used, namely direct evidence, reliability, responsiveness, assurance, empathy. This research is included in the type of quantitative research using simple linear regression analysis methods, normality tests, multicollinearity tests, heteroscedasticity tests, t tests, and coefficient of determination tests. The results of this research show that partially, organizational culture has an effect on the quality of public services at the Palembang City Population and Civil Registration Service.

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Availability

Detail Information

Series Title

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Call Number

T1416822024

Publisher

Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik., 2024

Collation

xix, 66 hlm.; ilus.; tab.; 29 cm.

Language

Indonesia

ISBN/ISSN

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Classification

003.07

Content Type

Text

Media Type

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Carrier Type

-

Edition

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Subject(s)

Kualitas Pelayanan
Prodi Ilmu Administrasi Publik

Specific Detail Info

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Statement of Responsibility

TUTI

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