Skripsi

ANALISIS SISTEM PELAYANAN KESEHATAN MENTAL DI KLINIK UNIVERSITAS SRIWIJAYA

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Mental health is an essential part of student well-being, yet mental health services in higher education still face various limitations. This study aimed to analyze the mental health service system at the Sriwijaya University Clinic using the Input–Process–Output (IPO) approach. This research employed a qualitative case study design. Data were collected through observation, document review, and in-depth interviews with four key informants: the Head of the Psychology/Psychiatry Unit, medical support staff, administrative/operator staff, and non-medical staff at the clinic. The findings show that in terms of input, human resources remain limited, particularly the absence of permanent psychologists or counselors, while supporting facilities such as counseling rooms and standardized assessment instruments are inadequate. In addition, no formal Standard Operating Procedures (SOPs) or digital-based recording systems are available to support monitoring and evaluation. In the process aspect, counseling services are still manual and passive, initial assessments are carried out without standardized instruments, and referral mechanisms to specialists are unstructured and highly dependent on individual initiative. Mental health promotion and education activities have not become routine programs, resulting in relatively low student literacy. In terms of output, the number of cases handled remains small, service documentation is not separated from general health services, and there is no systematic data on satisfaction or service impact. These findings indicate that the current system has not been optimal in meeting student needs. In conclusion, strengthening the system is necessary through increasing the number and competence of human resources, establishing formal SOPs, developing digital systems for documentation and referrals, and integrating mental health promotion into campus activities. With structured development, mental health services at the Sriwijaya University Clinic are expected to operate more effectively, inclusively, and sustainably, thereby supporting students’ psychological well-being.

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Detail Information

Series Title

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Call Number

T1859542025

Publisher

Indralaya : Prodi Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat Universitas Sriwijaya., 2025

Collation

xii, 245 hlm.; ilus.; tab.; 29 cm.

Language

Indonesia

ISBN/ISSN

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Classification

362.207

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Prodi Kesehatan Masyarakat
Pelayanan Kesehatan Mental

Specific Detail Info

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Statement of Responsibility

MI

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