Skripsi

EFEKTIVITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI INOVASI LAYANAN DRIVE-THRU BIDUK KAJANG DI DISDUKCAPIL KABUPATEN OGAN KOMERING ILIR

---

This study aims to determine the “Effectiveness of Population Administration Services Through the Drive-Thru Biduk Kajang Innovation at the Population and Civil Registration Office of Ogan Komering Ilir Regency.” The study uses a qualitative descriptive method with data collection techniques through observation, interviews, and documentation of informants from the Population and Civil Registration Office and users of the drive-thru service. The analysis uses the effectiveness theory of Gibson, Ivancevich, and Donnelly (1997), which includes five dimensions, namely productivity, efficiency, job satisfaction, adaptability, and development. The results show that the Biduk Kajang drive-thru service has not been effective in increasing service productivity, particularly in the submission of civil registration documents, as well as in helping to streamline service flows and reduce congestion in service areas. This service also provides time efficiency, but it is not yet optimal due to limited human resources, network constraints, and dependence on the central system. In terms of satisfaction, the service is considered to make things easier for the community, although it does not yet cover all stages of service because the drive-thru concept still requires people to get out of their vehicles. In addition, as a relatively new innovation, the drive-thru service still requires strengthening of system development, increasing human resource capacity, and technological support to ensure its sustainability. Keywords: Service Effectiveness, Population Administration, Drive-Thru Innovation

---

Availability

Detail Information

Series Title

-

Call Number

T1921702026

Publisher

Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik Universitas Sriwijaya., 2026

Collation

xv, 48 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

-

Classification

352.380 7

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

-

Subject(s)

Prodi Ilmu Administrasi Publik
Efektivitas Pelayanan Publik

Specific Detail Info

-

Statement of Responsibility

KA

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment