Image of PENGARUH KUALITAS INFORMASI DAN RESPONSIVITAS LAYANAN TERHADAP KEPUASAN PUBLIK PADA KANAL PENGADUAN DIGITAL BANK SUMSEL BABEL DALAM PERSPEKTIF E-GOVERNMENT
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PENGARUH KUALITAS INFORMASI DAN RESPONSIVITAS LAYANAN TERHADAP KEPUASAN PUBLIK PADA KANAL PENGADUAN DIGITAL BANK SUMSEL BABEL DALAM PERSPEKTIF E-GOVERNMENT

This study examines the effect of information quality and service responsiveness on public satisfaction in digital complaint channels at Bank Sumsel Babel from an e-government perspective. This research aims to analyze the partial and simultaneous effects of information quality and service responsiveness on public satisfaction. The study employed a quantitative approach using an explanatory survey method. Data were collected from 104 respondents who had used the digital complaint channels of Bank Sumsel Babel and were analyzed using multiple linear regression with SPSS version 30.0. The results show that information quality has a positive and significant effect on public satisfaction (t = 6.012; Sig. < 0.001), while service responsiveness also has a positive and significant effect on public satisfaction (t = 7.951; Sig. < 0.001). Simultaneously, both variables significantly influence public satisfaction, as indicated by the F-test result (F = 390.889; Sig. < 0.001). The coefficient of determination shows an R Square value of 0.886, indicating that 88.6% of the variation in public satisfaction is explained by information quality and service responsiveness, while the remaining 11.4% is influenced by other variables outside the research model. These findings emphasize the importance of improving information quality and service responsiveness to support effective e-government implementation and enhance public satisfaction with digital complaint services.

Availability
#
Central Library (Reference) T1934142026
T193414
Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T1934142026
Publisher
Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik Universitas Sriwijaya.,
Collation
xiv, 109 hlm.; ilus.; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
352.382 130 7
Content Type
Text
Media Type
unmediated
Carrier Type
-
Edition
-
Subject(s)
Prodi Ilmu Administrasi Publik
Pelayanan Publik Elektronik (E-Government)
Specific Detail Info
-
Statement of Responsibility
Other version/related
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