Skripsi

FUNGSI KOORDINASI BAGIAN TATA PEMERINTAHAN SEKRETARIAT DAERAH KOTA PALEMBANG DALAM PENYUSUNAN LAPORAN PENERAPAN STANDAR PELAYANAN MINIMAL (SPM) KOTA PALEMBANG

---

The study aims to analyze the coordination function of the Governance Section of the Palembang City Regional Secretariat in preparing reports on the implementation of Minimum Service Standards (SPM) in Palembang City. SPM is a provision regarding the types and quality of basic services that must be provided by the local governments to every citizen. The study employs a qualitative research method, with data collection techniques through interviews with the Regional Apparatus Organization (OPD) included in the SPM implementation team, observation, and documentation. This study uses Hasibuan’s coordination theory, which includes unity of action, communication, division of labor, and discipline. The results show that the coordination function of the Governance Section has been running quite well and plays a role in supporting the process of preparing reports on the implementation of SPM through uniformity of format, clarity of division of tasks, and disciplined reporting supported by the Ministry of Home Affairs’ e-SPM system. Communication is also quite effective through the integration of formal and informal media. However, in the process, technical obstacles are still encountered in the form of inconsistencies in report formats and the absence of a structures and fixed coordination schedule. Therefore, the preparation of a regular coordination schedule is necessary to optimize the data synchronization process for the reporting process in the next period. Keywords: Coordination, Minimum Service Standards (SPM), Governance Section, SPM Reporting.

---

Availability

Detail Information

Series Title

-

Call Number

T1943982026

Publisher

Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik Universitas Sriwijaya., 2026

Collation

xiii, 124 hlm.; ilus.; tab.; 29 cm.

Language

Indonesia

ISBN/ISSN

-

Classification

352.140 7

Content Type

Text

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

Prodi Ilmu Administrasi Publik
Koordinasi organisasi

Specific Detail Info

-

Statement of Responsibility

TUTI

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment