Skripsi
ANALISIS SENTIMEN ULASAN PENGGUNA APLIKASI DANA DI GOOGLE PLAY STORE MENGGUNAKAN HYBRID METHOD RANDOM FOREST DAN SUPPORT VECTOR MACHINE(SVM)
This research aims to develop an automated sentiment analysis model using a hybrid method of Random Forest (RF) and Support Vector Machine (SVM) to evaluate DANA application user reviews on the Google Play Store. A total of 50,001 secondary review data from Kaggle were used in this study, partitioned into 80% training data and 20% testing data. The analysis process includes text preprocessing and Term Frequency-Inverse Document Frequency (TF-IDF) weighting. The classification process is then carried out using a Soft Voting mechanism that combines the prediction probabilities of the RF and SVM models. The evaluation results show that the hybrid model achieved the highest accuracy of 84.0%, outperforming the individual SVM (83.9%) and RF (82.1%) algorithms. In conclusion, the hybrid method is proven to be more effective and stable in classifying unstructured Indonesian review sentiments, even on the original data distribution.
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