Skripsi
ANALISIS SENTIMEN PUBLIK TERHADAP CHATGPT DI PLATFORM X MENGGUNAKAN ROBERTA
ChatGPT is an artificial intelligence technology that triggers diverse public opinions on social media, particularly on the X platform. The high volume of data and unstructured text characteristics make manual mapping of public perception difficult. Therefore, this study aims to develop an automated sentiment analysis system to classify public opinion toward ChatGPT into Negative, Neutral, and Positive categories using the RoBERTa (A Robustly Optimized BERT Pretraining Approach) model. The dataset used is secondary data totaling 975,450 records, consisting of 209,306 Negative labels, 442,168 Neutral labels, and 323,976 Positive labels. The research stages include text preprocessing, data splitting with an 80:10:10 ratio, and the fine-tuning process of the RoBERTa-base model. Testing was conducted through 6 experimental scenarios with variations in learning rate, batch size, and epoch. The results indicate that Scenario 4, with a learning rate of 2e-5, a batch size of 32, and 3 epochs, is the most optimal configuration for handling the imbalanced dataset. This best-performing model achieved an accuracy of 87.09%, a macro avg f1-score of 86.99%, a macro avg recall of 87.35%, and a macro avg precision of 86.79%.
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