The use of telemedicine services is an important strategy in supporting healthcare system transformation and improving access to healthcare services, especially amid limited geographical access and resources. However, the level of telemedicine utilization still varies between regions and community groups. This study aims to analyze the determinants of telemedicine service utilization and compar…
Telemedicine at the Opina Clinic in Palembang is implemented as a WhatsApp-based indirect contact service to handle minor complaints and provide simple follow-up. This service has been operationally implemented, but its use has not yet become a core part of the clinic's service system and has not yet developed into a structured and documented telemedicine system within the clinic's governance. …