The development of digital-based public services has encouraged PT PLN (Persero) to present service innovations through the PLN Mobile application as a means of providing easier and more affordable electricity services for the public. This study aims to examine public service innovations through the PLN Mobile application at PT PLN (Persero) Palembang Customer Service Implementation Unit (UP3).…
This study implements and compares the performance of the IndoBERT deep learning model in analyzing the sentiment of Gojek application reviews using 3-class and 5-class schemes. Data was extracted via web scraping, yielding 66,709 raw reviews, which were then preprocessed and balanced into 23,115 (3-class) and 32,899 (5-class) datasets. Training was executed with an 80:10:10 ratio across six sc…
Two-phase flow is a flow involving two different fluids flowing simultaneously in a channel. The characteristics of two-phase flow are more complex than single-phase flow because they are influenced by phase interaction, phase distribution, superficial velocity, and friction occurring during the flow process. These interactions cause pressure distribution changes along the pipe and require furt…
The distribution of Direct Cash Assistance from Village Funds (BLT-DD) in Lubuk Seberuk Village is still carried out manually, which poses a risk of inaccuracies in determining eligible beneficiaries. Therefore, the village government requires a system that can support the selection process objectively based on predetermined criteria. This study aims to implement the K-Means and Simple Multi-At…
Nutrient concentration stability is an important factor in hydroponic cultivation because it affects nutrient absorption and plant growth. Manual nutrient management often leads to inconsistencies in nutrient concentration due to delays in monitoring and measurement errors. This study aimed to design and evaluate the performance of an Internet of Things (IoT)-based automatic Total Dissolved Sol…
The waste transportation system in Baturaja Barat and Lubuk Batang Districts, Ogan Komering Ulu Regency South Sumatra Province, is still inefficient. This is indicated by non-optimal routes, limited fleet availability, and a mismatch between vehicle capacity and waste volume. Under existing conditions, 45 temporary disposal sites (TPS) are served by two vehicles operating two trips per day; how…
The racutan harvesting method and manual sorting of coffee cherries often result in low quality and inefficiency in terms of time and labor. This occurs because unripe cherries are mixed with ripe ones, thereby reducing export quality, while manual color-based sorting is highly subjective. This study aims to design and evaluate the performance of an automated coffee cherries ripeness sorting ma…
Riverside residential areas in Ilir Timur II District, Palembang City, are characterized by high population density and face challenges related to household solid waste generation, limited waste management infrastructure, and low community participation. This study analyzes the spatial distribution of household solid waste generation and evaluates waste management performance using Geographic I…
Water pH stability is a crucial parameter in drinking water treatment as it affects the quality of distributed water. This study aims to analyze the relationship between operational chemical variables and distribution water pH using a machine learning approach based on linear regression applied to PDAM operational data. The dataset includes raw water pH, alum dosage, lime dissolution per hour, …
This observation aims to discuss the procedures for issuing the Tax Due Notification Letter (SPPT) at the Regional Revenue Agency (Bapenda) of Palembang City. As the primary tool for collecting Rural and Urban Land and Building Tax (PBB-P2), an effective SPPT issuance process is crucial to achieve Local Genuine Revenue (PAD) targets. The data for this report were collected through direct observ…
Kebiri Kimia sebagai salah satu tindakan yang dijatuhkan kepada pelaku kekerasan seksual terhadap anak sudah diatur di dalam Undang-Undang Nomor 17 Tahun 2016 dengan peraturan pelaksana sebagaimana tercantum pada Peraturan Pemerintah Nomor 70 Tahun 2020. Namun, dalam peraturan tersebut belum memberikan penjelasan lebih apabila hasil asesmen pelaku dinyatakan tidak layak untuk dilakukan tindakan…
This final report aims to understand the procedures for calculating and withholding Article 21 Income Tax for employees of corporate taxpayers at the Emy Yunita Tax Consultant Office. The method used was direct observation during the internship period through participation in tax administration activities. The results showed that the procedures for calculating and withholding Article 21 Income …
This study aims to evaluate the Policy of PT PLN (Persero) from Postpaid to Prepaid Electricity in the Palembang Customer Service Implementation Unit (UP3). This policy was implemented as an effort to improve service efficiency, transparency of electricity usage, and reduce customer arrears. The research method used is a qualitative approach with data collection techniques through interviews, o…
The rapid growth of social media has enabled the misuse of comment sections as a medium for promoting online gambling. The high volume of comments makes manual moderation ineffective, thus requiring an automated classification system. This study aims to develop a classification system for online gambling comments using the IndoBERT model and to evaluate its performance based on accuracy, precis…
Saksi verbalisan merupakan penyidik yang memberikan keterangan di persidangan terkait proses penyidikan khususnya guna menjelaskan isi Berita Acara Pemeriksaan (BAP) ketika terdakwa mencabut atau menyangkal keterangan yang tidak sesuai di persidangan serta saat ketika saksi korban tidak dapat hadir dalam proses pemeriksaan. KUHAP maupun peraturan perundang-undangan lainnya tidak secara tegas me…