JMO Mobile is a digital service application that enables the public to access employment-related information and benefits. User reviews serve as a valuable resource for evaluating service quality, yet systematic sentiment analysis on this application remains limited. This study aims to classify the sentiment of user reviews and compare the performance of Support Vector Machine (SVM) and Random …
The development of online transportation applications such as Maxim has increased the need for sentiment analysis to understand user opinions from reviews on the Google Play Store. The main challenges in this analysis are language diversity, variations in writing style, and data imbalance, which affect model accuracy. This study aims to evaluate the performance of the Support Vector Machine (SV…
Aspect-Based Sentiment Analysis (ABSA) has become a crucial approach for extracting detailed opinions from user-generated content, especially in the healthcare domain. This study analyzes public sentiment toward hospital services in Indonesia using IndoBERT, fine-tuned on 2.448 reviews collected from Google Reviews and Instagram. Sentiment labels were automatically assigned with a pre-trained I…
Understanding user sentiment from e-commerce reviews is essential for platform improvement and business strategy. This study compares three machine learning algorithms—Logistic Regression, Random Forest, and XGBoost—for sentiment classification of Indonesian-language Tokopedia reviews. A dataset of 6,822 user reviews was preprocessed through tokenization, stopword removal, and TF-IDF vector…
Penelitian ini bertujuan menganalisis sentimen pelanggan terhadap ulasan produk pada toko Nyemil.Saji di Tokopedia menggunakan metode Support Vector Machine (SVM). Permasalahan utama yang melatarbelakangi penelitian adalah adanya ketidaksesuaian antara isi ulasan teks dan rating bintang yang menyulitkan evaluasi kualitas produk secara objektif. Data dikumpulkan melalui web scraping dan diproses…
The rapid growth of digital wallet usage in Indonesia has raised concerns regarding user security and account protection. This study evaluates user sentiment related to the security features of the DANA digital wallet by applying Aspect Sentiment Classification (ASC), a subtask of Aspect-Based Sentiment Analysis (ABSA). A total of 4,846 security-related reviews were collected using keyword-base…
Motorcycle sales in Indonesia continue to fluctuate in both domestic and export markets, creating the need for sales prediction to support decision-making in the automotive industry. This study aims to predict domestic and export motorcycle sales using the linear regression algorithm supported by the RapidMiner application. The data were obtained from the Indonesian Motorcycle Industry Associat…
This research concerns the analysis of user satisfaction with the South Sumatra Mobile Diary application at the South Sumatra Library Service. The purpose of this study was to determine user satisfaction with the South Sumatra Mobile Diary application. This study uses the End user computing satisfaction (EUCS) method. A research method to measure satisfaction with an information system. This me…
Technological developments have brought changes to every aspect of human life, including financial matters. In recent years, people must be very familiar with the term digital wallet. A digital wallet is an electronic application that can be used to pay for transactions online. No card and no cash, users only need to bring their smartphone. There are many digital wallet applications in Indonesi…
Increasing the number of people in the use of health facilities will force an agency to maximize the services it provides. Poor service quality is one of the obstacles in calculating the level of service user satisfaction. This study was conducted to determine how much the level of student satisfaction with services at UPT. Sriwijaya University Health Clinic and which dimensions have a dominant…
Technology is currently developing very quickly, one of which is the payment transaction system. The transaction service that people use to make payments is ShopeePay. Based on the results of a survey from InsightAsia entitled Consistency That Leads: E-wallet Industry Outlook 2023, the research shows the results that ShopeePay is in fourth place for e-wallet applications that are widely used in…
One of the causes of lead contamination in vegetables is the effect of pesticide spraying on vegetables which leaves residues on the vegetables. Lead that contaminates vegetables can have health problems if it enters the human body. This study aims to analyze the magnitude of the health risks caused by the consumption of lead-contaminated cabbage in Suban Ayam Village. This study used a quantit…
The Dempo Health Center has implemented the Healthy Indonesia Program with a Family Approach since 2017. The total coverage data collection but the Healthy Family Index value per December of 0.46475 is still categorized as unhealthy when compared to other health centers and the Healthy Family Index value of Palembang City. The purpose of this study was to analyze the implementation of the Healt…
Ombudsman Republik Indonesia adalah lembaga negara Indonesia yang memiliki kewenangan mengawasi proses penyelenggaraan pelayanan publik. Whistleblowing system adalah bagian dari sistem pengendalian internal dalam mencegah praktik penyimpangan dan kecurangan serta memperkuat penerapan praktik good governance. Dalam pengembangan sistem ini dapat mengungkap kecurangan atau pelanggaran yang dapat m…
The election of governor for student of computer science faculty of sriwijaya university is still done manually by voting on the voting booth. There are many weaknesses in this process which is time-consuming, costly, and the accuracy of the results is not reliable due to possibility of human error. Therefore as well as implementing technological advances, the voting process is carried out elec…
Penelitian ini bertujuan untuk memprediksi pertumbuhan populasi serta kebijakan pemanenan domba, data pada penelitian ini berupa data sekunder yaitu data domba di New Zealand dengan tingkat kesuburan, tingkat ketahanan hidup, usia maksimal domba, serta populasi awal domba. Langkah-langkah yang dilakukan dalam penelitian ini antara lain: mendeskripsikan data, melakukan perhitungan untuk keb…