Penelitian Penelitian ini bertujuan untuk menganalisis penerapan Customer Relationship Management (CRM) Perumda Tirta Musi dalam merespon keluhan pelanggan melalui media sosial instagram. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara mendalam, observasi, dan dokumentasi. Informan penelitian dipilih menggunakan teknik purposive sampling yang te…
Illegal trade, poaching, and habitat destruction have placed slow lorises (Nycticebus spp.) at risk of extinction despite their protection under Thailand’s national regulations and international regimes such as CITES, highlighting a gap between policy and implementation. The objective of this study is to analyze the rationale behind the Love Wildlife Foundation’s (LWF) use of transnational …
This study analyzes the external factors influencing Lithuania's foreign policy decision to withdraw from the China–Central and Eastern European Countries (China–CEEC) cooperation forum in 2021. Lithuania became the first country in the Central and Eastern European region to officially withdraw from the forum, despite having previously been actively involved in various areas of economic, di…
Fraud in public procurement remains an ongoing governance issue despite the widespread adoption of digital systems in the public sector. While previous studies have confirmed that e-procurement and e-government enhance transparency, empirical evidence integrating digital governance and organizational culture to explain the effectiveness of fraud detection remains limited, particularly at the mi…
This study aimed to measure the influence of the #gayaditiktok trend and influencer marketing on consumers’ purchase intention toward local fashion products. The subjects of this research were Generation Z female TikTok users residing in Palembang City. A quantitative approach was employed using a non-probability sampling method, specifically purposive sampling. Research data were collected t…
Komunikasi pada hakikatnya adalah proses penyampaian pesan oleh komunikator kepada komunikan. Agar jelas kita perlu membahas masalah ini agak mendalam, meski pun tidak terlalu teoritis. Pertama- tama kita kategorikan proses komunikasi ini dengan peninjauan dari dua perspektif. Buku yang terdiri dari 10 bab ini antara lain membahas mulai dari perkembangan komunikasi dari fenomena ke ilmu, hakika…
Perkembangan teknologi informasi yang pesat telah mengubah cara masyarakat memperoleh dan menyebarkan informasi, termasuk terkait peristiwa kecelakaan lalu lintas. Namun, publikasi di media sosial sering menampilkan identitas korban tanpa izin, menimbulkan persoalan hukum dan etika terkait perlindungan privasi. Penelitian ini bertujuan untuk menganalisis bentuk perlindungan hukum terhadap ident…