Community satisfaction is an assessment of service performance by the community to public service officials. The more satisfied the community is, the better the resulting performance, in other words, the quality of the services provided. This study aims to determine the level of community satisfaction with health services organized by the Sei Selincah Health Center, Palembang City. The method u…
The UPTD (Technical Implementing Service Unit) of Population and Civil Registration Services (Disdukcapil) is an administrative service unit at the district level under the Department of Population and Civil Registration. This study aims to determine the role of officers at the UPTD of Population and Civil Registration Services in Zona IX, Sukarami District, Palembang City, in issuing E-KTPs (E…
This research aims to measure the effectiveness of a government assistance program called Village Fund Direct Cash Assistance. The Indonesian government is implementing this program with the aim of overcoming the poverty that has hit society in the face of the 2019 coronavirus disease pandemic. This research measures the level of effectiveness of the village fund direct cash assistance program …
The type of research used in this research is descriptive research. The method used in this research is a qualitative research method. qualitative research this type of research is descriptive qualitative, where this research is aimed at describing existing phenomena not based on statistical calculations (numbers) but comes from interview scripts, field notes and documentation. The increasingly…
This research is motivated by the enormous role of leaders in determining the progress or decline of an organization. Based on the regional apparatus level, the results of the internal SAKIP evaluation carried out by the Inspectorate in 2019, 2020 and 2021, the Kesbangpol Agency, only achieved a B grade. Looking at the results of the existing performance evaluation, leaders are certainly requir…
This study aims to analyze the performance of the direct expenditure budget of Dinas Tenaga Kerja dan Transmigrasi Kabupaten Ogan ilir in 2020 during the Covid-19 pandemic by looking at four assessment indicators, namely Input, Process, Output, and Impact. Then reprocessed with the concept of Budget Performance Measurement such as Expenditure Variance Analysis, Expenditure Efficiency Analysis, …
This researeh aims to determine the influence of women's participation and the Community Satisfaction Index (IKM) on community development. The research method used is quantitaive, utilizing SPSS 26 with data analysis techniques including validity tests, reliability tests, T-tests, and F-tests. The research population consists of CDO TJSL employees, program administrators, buyers (buyer partici…
Education plays a pivotal role in a nation's progress and the enhancement of societal intellect. Sekolah Menengah Pertama Negeri 1 Unggul Lahat Selatan, a distinguished institution in Kabupaten Lahat, aims to provide quality education. In pursuit of this objective, evaluating teachers' performance becomes paramount. This research adopts a quantitative approach involving 38 teachers as responden…
Pelayanan publik dapat diartikan sebagai pemberian layanan (melayani) keperluan seseorang atau masyarakat yang mempunyai kepentingan pada organisasi itu sesuai dengan aturan pokok dan tata cara yang telah ditetapkan. Hal ini memberikan pemahaman bahwa segala sesuatu yang berkaitan dengan pelayanan, hendaknya harus dilaksanakan dengan sebaik mungkin agar masyarakat yang menerima pelayanan itu me…
Tujuan penelitian ini adalah untuk menganalisa Manajemen Risiko Keselamatan Dan Kesehatan Kerja Pada Satuan Kerja Pengelolaan Aset Dan Infrastruktur Sipil Penunjang Di PT. Bukit Asam Tbk Tanjung Enim Sumatera Selatan serta faktor pendukung dan penghambatnya. Berdasarkan indikator teori proses manajemen risiko yang berbasis dengan Pedoman ISO 31000:2018 bahwa dalam manajemen risiko memiliki pros…
This research was conducted to find out the strategic management carried out by the Palembang City Tourism Office in increasing the local revenue of Palembang City after the Covid-19 Pandemic. After the end of the Covid-19 pandemic in Palembang City which previously made the tourism sector quite badly affected so that the contribution to the Palembang City's local revenue decreased, the end of …
This research aims to optimize the collection of parking fees along public roads as an effort to increase the local revenue in Jalan Kolonel Atmo, Ilir Timur 1 District, Palembang City. The main focus of this research is to improve the collection process by expanding revenue bases, strengthening collection processes, enhancing supervision, improving administrative efficiency, and increasing rev…
The E-Government innovation can be interpreted as a renewal which is one of the efforts made to simplify the reporting process in overcoming problems that occur. Various government agencies, SOEs, or private agencies are required to be able to create various kinds of innovations and implement these innovations. The Ministry of Environment and Forestry has made an E-Government innovation in term…
Sistem SAMSAT bertujuan memudahkan pemilik kendaraan bermotor membayar pajak kendaraan bermotor sesuai peraturan. Pada 2022, Pendapatan Asli Daerah (PAD) Sumatera Selatan mencapai Rp 4.930.955.849,52, namun di wilayah SAMSAT Palembang 1 terdapat tunggakan pajak sebesar Rp 480.651.500,00, yang berdampak negatif pada PAD Sumatera Selatan. Untuk mengatasi hal ini, program SAMSAT Door to Door terus…
Penelitian ini bertujuan untuk mengetahui hasil program pemutihan pajak kendaraan bermotor terhadap pemasukan daerah di SAMSAT UPTB 1 Kota Palembang. Program pemutihan pajak merupakan wajib pajak kendaraan bermotor yang dibebaskan dari sanksi administratif berupa denda dan bunga, serta wajib pajak hanya membayar pokok PKB pada 1 tahun berjalan dan tunggakan pokok PKB 1 tahun yang diatur dalam P…
Family planning program as a solution to control education, this program is carried out by delaying marriage and using contraceptives. One of the contraceptive methods recommended by the government is the Long-Term Contraceptive Method (MKJP). However, the achievement of family planning through MKJP in South Sumatra Province is in the low category. The low use of MKJP is influenced by several f…
The One Data Indonesia Policy based on Presidential Regulation Number 39 of 2019 is a reference for realizing sectoral data governance with quality data to support national development. The purpose of this study was to determine the Implementation of the One Data Indonesia Policy at the Communication and Informatics Office of the Bangka Belitung Islands Province. Using a descriptive qualitative…
The Public Information Service Policy which is based on Law Number 14 of 2008 is a reference for fulfilling the public's right to obtain public information. The aim of this research is to determine the Implementation of Public Information Service Policy by the Main Information and Documentation Management Officer (PPID) in Bangka Belitung Province. Using descriptive qualitative methods, data co…
Vulnerable populations such as the elderly, people with disabilities, ODGJ, and the poor often experience difficulties in accessing decent and accessible population administration services. This problem has become a concern for the Palembang City Government through the innovation of the AMPERA CAKEP Program which aims to provide services that are more inclusive and reach vulnerable groups direc…
Palembang City Government strives to enhance geospatial information management tosupport more effective and sustainable data-driven development. Proper geospatial informationmanagement is a key factor in urban planning, as recognized by the Bhumandala Award. However,challenges remain in fostering synergy among stakeholders, particularly in the coordination andcommunication between Bappeda Litba…
Stunting is a health issue that requires a multisectoral approach for its prevention. This study aims to analyze the convergence coordination in accelerating stunting reduction carried out by the Health Office, the Population Control and Family Planning Office, and the Regional Development Planning. Research, and Development Agency in Palembang City, as well as to examine the implementation of …
Organizational culture consists of values, norms, and beliefs that serve as guidelines for behavior and decision-making within a company. One form of organizational culture implemented in State-Owned Enterprises (BUMN) is the core values of "AKHLAK" (Amanah, Competent, Harmonious, Loyal, Adaptive, and Collaborative). These values aim to shape employee character and enhance their performance in …
The vast geographical area of Pagar Alam City, with settlements scattered across hills and a considerable distance from the government administrative offices, presents a significant challenge for the community in accessing public services. This study aims to analyze and assess the effectiveness of the mobile service program implemented by the Population and Civil Registration Office of Pagar Al…
The SRIKANDI application is a digital platform developed by the Indonesian government to support the archival management process in government agencies. This study aims to assess the effectiveness of the implementation of the SRIKANDI application in improving service quality at Bappeda Litbang Kota Palembang. The research employs a qualitative method through in-depth interviews with employees o…
Background: The increase in motor vehicles in South Sumatra has led to a rise in traffic accidents. PT Jasa Raharja (Persero), through the Mobile Traffic Safety Unit (MUKL), provides free healthcare services to reduce the risk of accidents and their impacts. However, an evaluation of the program's efficiency is necessary to ensure optimal resource utilization and to generate recommendations for…
The Government Internal Control System (SPIP) is an important instrument in realizing transparent, accountable and efficient government governance. This research aims to implement the implementation of SPIP in the Palembang City Research and Development Bappeda and identify the obstacles that hinder its implementation. The research method used is a qualitative approach with data collection tech…
In Sukamaju Village, there are still several obstacles in disseminating information about village government programs, including the lack of information updates from the village government and counseling or socialization to the community regarding social media that has been used by the village government in disseminating information about village government programs is still lacking so that man…
penelitian ini bertujuan untuk mengetahui capaian indeks kepuasan masyarakat pada salah satu program CRS (Corporate Sustainable Responsibility) yaitu program electric vehicle suppot oleh PT PLN (Persero) UID S2JB. instrumen penilaian yang digunakan pada penelitian ini ialah kuesioner dan acuan pada indeks kepuasan masyarakat, mengikuti Permenpan RB No. 14 Tahun 2017. metode penilaian yang digun…
Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi tingkat kepatuhan wajib pajak di SAMSAT UPTB Palembang 1. Variabel independen yang digunakan untuk menguji tingkat kepatuhan wajib pajak adalah kesadaran wajib pajak dan kualitas pelayanan. Responden dalam penelitian ini adalah wajib pajak orang pribadi wilayah Palembang. Teknik pengambilan sampel dalam penelitian ini a…
This study aims to determine the effectiveness of the Golden Rules 4.0 policy in fostering employee compliance at PT Bukit Asam Tbk. The Golden Rules of PT Bukit Asam Tbk is a firm regulation that encompasses various policies related to the obligations that must be adhered to by all parties within the workplace regarding the implementation of occupational health and safety (OHS) and sanctions f…