The TeleOTIVA application is an artificial intelligence-based application developed by the ISys Research Group, a research group at Sriwijaya University, in collaboration with Mohammad Hoesin General Hospital to detect cervical cancer in female patients. However, after interviewing the ISys Research Group, it was found that this relatively new application has potential problems in terms of secu…
Penelitian ini menggunakan data jaringan internet dari Ookla Open Data (Speedtest Global Performance) yang mencakup tiga variabel utama, yaitu kecepatan unduh (download speed), kecepatan unggah (upload speed), dan latensi (latency). Tujuan penelitian ini adalah menganalisis kondisi dan performa jaringan internet seluler di 17 kabupaten/kota Provinsi Sumatera Selatan tahun 2025 serta memberikan …
The low rating of the BeOne HRIS application on the Google Play Store indicates user dissatisfaction that requires strategic evaluation through automated sentiment analysis. This study aims to compare the effectiveness of a transformer-based Deep Learning model, namely IndoBERT Fine-tuned, against a hybrid approach that combines IndoBERT as a feature extractor with a Support Vector Machine (SVM…
Generative Artificial Intelligence (GenAI) has developed rapidly with various applications that facilitate content production but raise concerns regarding ethics, privacy, and copyright. Public perception of this technology is crucial to understand as it influences social acceptance and the direction of policy development. This study aims to map public sentiment toward GenAI on the social media…
The digital era has established social media as an effective marketing tool for digital products. Nevertheless, there remains a research gap concerning how specific elements of Social Media Marketing Activities (SMMA) influence Digital Product Sales Efficiency (DPSE) on creator aggregator platforms like Lynk.id. This research, therefore, aims to test the influence of five SMMA dimensions namely…
TikTok has evolved into an arena for polarized public opinion, particularly concerning the cancellation of musician Hindia's concert due to issues of satanic symbolism. This study applies the IndoBERT P2 model for stance detection on 2,306 Indonesian comments collected from June 18 to July 20, 2025. Challenges involving noisy data and class imbalance were addressed using the Random Oversampling…
The ease of users in accessing an information system is greatly influenced by the interface layout. Based on previous studies, the Academic Information System of Sriwijaya University shows that the layout of several navigation menus is not well organized, and the website display on mobile devices remains too crowded." This research aims to utilize the Floating Action Button (FAB) design element…
Customer churn remains a major challenge in the e-commerce industry as it directly impacts revenue and long-term customer value. This study applies an interpretable machine learning approach to not only predict churn but also identify the key factors influencing it. The analysis uses a publicly available dataset containing customer behavior and transaction records, with data preparation steps i…
The rapid growth of digital wallet usage in Indonesia has raised concerns regarding user security and account protection. This study evaluates user sentiment related to the security features of the DANA digital wallet by applying Aspect Sentiment Classification (ASC), a subtask of Aspect-Based Sentiment Analysis (ABSA). A total of 4,846 security-related reviews were collected using keyword-base…
Indonesia’s film industry is rapidly expanding with diverse genres and new titles, creating a need for fast, data-driven mapping of audience sentiment. This study maps social media X users’ sentiment toward the film “Sore: Istri dari Masa Depan,” which carries an unconventional theme, while addressing limited manual labels on short and noise tweets. Support Vector Machine (SVM) is selec…
This study assesses the IT governance capability of the SIAP KOJA application at the Jambi City Department of Communication and Informatics (Diskominfo). SIAP KOJA was introduced to strengthen attendance discipline, transparency, and accountability through geofencing and biometric features. Using the COBIT 2019 framework, the assessment aligns IT processes with institutional objectives and focu…
WhatsApp Business is one of the platforms that provides direct, fast, and efficient business communication services. This research was conducted to evaluate user perceptions of WhatsApp Business thru an in-depth sentiment analysis and emotion classification approach applied to user reviews. The data used consisted of 3,000 reviews collected thru scraping techniques, which were then processed th…
The rapid growth of mobile banking in Indonesia underscores the need for secure and innovative digital financial services. However, studies that compare user experiences across multiple applications within the same bank remain limited. To address this research gap, we analyze BCA’s two primary applications, BCA Mobile and myBCA, which serve millions of users in Indonesia. Data collected from …
BYOND by BSI is the latest application developed from BSI Mobile by Bank Syariah Indonesia as part of its digital banking transformation. The quality of this application can be evaluated through user reviews on the Google Play Store; however, the large volume of reviews creates challenges in extracting meaningful information. This study applies an Aspect-Based Sentiment Analysis (ABSA) approach…
Dalam era digital yang semakin canggih, keterlibatan masyarakat di media sosial pemerintah menjadi sangat penting. Tingkat kepercayaan masyarakat terhadap pemerintah memengaruhi partisipasi mereka, di mana kepercayaan yang rendah dapat mengakibatkan penurunan partisipasi dan keengganan untuk menerima informasi dari pemerintah. Penelitian ini bertujuan untuk mengevaluasi faktor-faktor yang mempe…
Tourism as one of the sectors that contribute to economic growth in Indonesia requires special attention to be continuously evaluated. Traveler reviews on social media such as Google Maps can be used to evaluate the quality of tourist attractions. This research focuses on conducting an aspect-based sentiment analysis of one of the tourist attractions in Palembang, namely Punti Kayu Nature Park …
PT XYZ Academy is an information technology education and training institution in Indonesia under PT XYZ Group. It focuses on the growing need for skilled workers in the IT sector through various training and certification programs in areas such as software development, computer networking, information security, and system administration. Even so, PT XYZ Academy's website, which uses a monolith…
Understanding the user’s need for health information has become increasingly important as the use of digital health services has grown. However, the unstructured data of user-generated questions presents challenges in capturing and analyzing these needs. This study contributes to addressing SDG 3 (Good Health and Well-Being) by using topic mining-based knowledge discovery to identify the main…
The SATUSEHAT application, developed by Indonesia’s Ministry of Health, is a vital digital public service that combines health and technology to promote national development. To assess its impact, this study evaluates public satisfaction with SATUSEHAT by analyzing over 30,000 user feedback from the Google Play Store. Specifically, the research seeks to compare the effectiveness of single and…
Motorcycle sales in Indonesia continue to fluctuate in both domestic and export markets, creating the need for sales prediction to support decision-making in the automotive industry. This study aims to predict domestic and export motorcycle sales using the linear regression algorithm supported by the RapidMiner application. The data were obtained from the Indonesian Motorcycle Industry Associat…
Pengambilan keputusan merupakan bagian dari tanggung jawab pimpinan organisasi yang membutuhkan informasi lengkap, benar, dan up to date. Sebelum keputusan diambil, terlebih dulu perlu dirumuskan dan dibuat alternatif- alternatifnya. Dari satu alternatif yang dipilih kemudian harus tetap dipantau pelaksanaannya.
Water is very important for living creatures and good water quality is one of the pillars of the 17 Pillars of Sustainable Development Goals (SDGs) set by the United Nation. One way to provide an overview of the quality of a water body is to provide an index, which is generally known as the Water Quality Index (WQI). The Water Quality Index has been applied to categorize water quality, namely v…
The development of social media has encouraged educational institutions to utilize it as a means of attracting prospective students’ interest. Yayasan Pondok Pesantren Ahlul Quro Rantau Harapan has used social media as a promotional medium; however, its effectiveness in increasing prospective students’ interest needs to be empirically analyzed. Therefore, this study aims to analyze the infl…
Dalam suatu instansi seringkali surat dijadikan sarana untuk menyampaikan informasi. Surat yang dijadikan arsip penting harus disimpan dengan baik karena akan sangat menyulitkan apabila rekapitulasinya tidak terstruktur dengan baik. Penelitian ini bertujuan untuk menerapkan Metode User Centered Design (UCD) dalam Perancangan User Interface Aplikasi Rekapitulasi Berkas Surat Kepegawaian Dinas Pe…
Ogan Komering Regency (OKI) is one of the regencies in South Sumatra Province which is prone to forest fire cases. The higher the level of forest fires that occur, the higher the level of air pollution that occurs. For this reason, it is necessary to accurately measure and classify air quality levels every day. This research aims to classify air quality in Ogan Komering Ilir Regency using the K…
One of the essential human needs that cannot be separated is water. In the city of Palembang, the demand for drinking water continues to increase along with the population growth and urban development. However, the availability of drinking water, both quantitatively and qualitatively, is still insufficient, and the existing water management system is not optimal in terms of planning, production…
Penelitian ini mengadopsi pendekatan Design Thinking untuk merancang situs website Softcoffee yang mendukung proses bisnis secara efektif. Pendekatan ini melibatkan tahapan empati, definisi, ideasi, prototipe, dan pengujian, yang secara keseluruhan berfokus pada pemahaman mendalam terhadap kebutuhan pengguna. Melalui observasi dan wawancara, dihasilkan solusi inovatif yang diwujudkan dalam bent…
The Faculty of Computer Science at Sriwijaya University requires an information system to facilitate the management of letter and document archives. This system is crucial for administrative staff who need quick and accurate access to archives from various locations and at any time. This study aims to develop a web-based letter and document archiving information system using the Rapid Applicati…
On March 19, 2018, the First-Person and Third-Person Shooter game PUBG MOBILE was released. This game can attract new players because it is included in the new game category on the mobile platform. For a game to be successful in the market, especially for a newly released application, user experience is very important. A system that is difficult to use and poorly built will be difficult for use…