Perkembangan teknologi informasi kian berpengaruh besar dalam berbagai bidang kehidupan, termasuk dalam dunia bisnis. Dengan perkembangan ini, banyak perusahaan maupun instansi yang mulai berpindah dari sistem manual ke sistem yang terkomputerisasi. Salah satunya di PT Kilang Pertamina Internasional Refinery Unit III yang mempunyai sebuah sistem yang terintegrasi dimana sistem tersebut memungki…
Technological advancements have driven the development of mobile learning applications as flexible and interactive learning tools. Ruangguru and Quipper are two popular mobile learning applications in Indonesia that offer similar features, such as educational videos, practice exercises, and tutor access. This study aims to analyze and compare the user experience (UX) of both applications using …
The rapid growth of fintech applications has increased the need for sentiment analysis to understand user perceptions of the offered products. This study focuses on sentiment analysis of user reviews for the Flipapplication on Google Play Store by applying the Support Vector Machine (SVM)algorithm within the CRISP-DMframework.The analysis process involves text preprocessing, sentiment labeling …
The development of information technology in the digital era has a big impact, including online transportation services such as Grab. Grab application users often complain about the slow response of the help center in handling complaints, as well as on the balance feature which is often problematic, as illustrated by complaints of “balance” and “please fix it”. This study aims to better…
The implementation of information technology is the main driver in increasing the productivity of various public services or industrial sectors. One of them has been implemented by the South Sumatra provincial government agency with the existence of an e-government website that is used as a disseminator and information provider. The South Sumatra provincial government website is one of the serv…
The advancement of technology and the internet has significantly transformed consumer behavior, particularly in online shopping through e-commerce platforms. Shopee, as the leading e-commerce platform in Indonesia, accounted for 51% of total e-commerce visits from February to April 2024, driven by the integration of usability principles into its User Interface (UI) and User Experience (UX). In …
Beleven Farma Pharmacy is a place that provides medicines and other health products such as supplements, vitamins and also various health tests. As a newly established pharmacy, no innovations have been made to improve sales strategies. Analysis of purchasing patterns can produce information that helps pharmacies in determining product bundling recommendations as well as determining product lay…
This study aims to analyze the user experience of the SMA Negeri 13 Palembang website using the User Experience Questionnaire (UEQ) method. The UEQ method enables the measurement of user perceptions across six main scales: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. Based on the research data, the highest average score was achieved on the Stimulation scale …
Based on data accessed on the SimilarWeb website, it shows that preemployment website visitors in the last 3 months (February, March, April) are relatively unstable, this phenomenon could be caused by user experience from users about pre-employment websites still needs improvement, so that users can search and obtain information related to pre- employment more easily and comfortably, and improv…
The Tokopedia app was officially launched on 17 August 2009. It was founded on 6 February 2009, by William Tanuwijaya and Leontinus Alpha Edison under PT Tokopedia. Tokopedia is a platform that simplifies online shopping by offering a variety of daily necessities. However, recent reviews on PlayStore and AppStore show many users have given negative feedback about new features, such as unusable …
This study aims to evaluate the user experience (UX) of the LINE application using the System Usability Scale (SUS) method. Although LINE is one of the popular communication applications, data indicates that its usage rate remains relatively low compared to similar communication apps. This research focuses on assessing the ease and comfort of users when interacting with the LINE application. Th…
This research focuses on the implementation and comparison of the KMeans and KMedoids algorithms that function as poverty data clustering in South Sumatra Province, the poverty data is taken from the Central Statistics Agency of Indonesia (BPS Indonesia). This research also aims to analyze the poverty level in South Sumatra Province by including additional variables such as average years of sch…
This study aims to analyze the effect of knowledge management on employee performance and innovative work behavior at PT PBT Site Bukit Asam. A quantitative approach with a census method was used, involving 30 respondents from various departments. Data was collected through a questionnaire with a Likert scale and analyzed using Partial Least Square (PLS) with SmartPLS software version 4.0. The …
Advancements in information technology have driven digital transformation in governance. Bappeda Litbang Kota Palembang implemented the Monitoring and Evaluation Information System (SIMonEv) to support regional development planning and evaluation. However, the system is considered outdated and ineffective, requiring redesign. This study redesigned the user interface (UI) and user experience (UX…
Pertamina Refinery Unit III Plaju is a Pertamina oil refinery located in Palembang. One of the services available is the Pertamina Intranet Portal Service, which provides access to all news and services offered to employees of PT. Kilang Pertamina Internasional. To enhance its functionality, the interface needs to be neat, attractive, and prioritize effectiveness.The interface design was develo…
Instagram merupakan salah satu platform media sosial yang digemari oleh masyarakat Indonesia untuk berbagi informasi tentang perkembangan yang terjadi salah satunya ketika pemilihan umum 2024. Tingginya sebaran komentar-komentar yang berisi polaritas dan polarisasi antara kelompok pendukung kandidat atau partai yang berbeda menjadikannya sebagai objek penelitian yang akan dianalisis menggunakan…
Penelitian ini mengevaluasi kepuasan pengguna aplikasi Traveloka menggunakan kerangka kerja PIECES, yang mencakup Kinerja, Informasi, Ekonomi, Kontrol, Efisiensi, dan Layanan. Populasi dan sampel pada penelitian adalah pengguna aplikasi Traveloka yang berjumlah 202 responeden. Data dikumpulkan melalui analisis regresi linier dan One-way ANOVA untuk meneliti dampak faktor-faktor ini terhadap pen…
Penelitian ini secara spesifik untuk mengetahui kepuasan pengguna terhadap sistem Sistem Informasi Pelayanan Publik Nasional (Cariyanlik) di Kota Palembang. Yang mana sistem Cariyanlik ini merupakan sistem pelayanan terpadu yang digunakan khususnya bagi pegawai kecamatan dalam melayani keperluan administrasi kependudukan di Kota Palembang. Dari hasil pengamatan penulis terhadap penggunaan terha…
Aplikasi Access by KAI sebagai media pemesanan tiket kereta api secara online yang berfokus pada pemesanan tiket kereta api jarak jauh, menengah maupun local/komuter. Tujuan dari penelitian ini yaitu menganalisis faktor untuk mengetahui kepuasan pengguna terhadap aplikasi Access by KAI. Metode yang digunakan dalam penelitian ini adalah End User Computing Satisfaction (EUCS) yang terdiri dari li…
This study explores the user experience of the Maxim app among the people of Palembang using the User Experience Questionnaire (UEQ) method. The study aims to assess user satisfaction by analyzing key variables such as attractiveness, efficiency, clarity, dependability, stimulation, and novelty. Data were collected through questionnaires, with responses from 228 participants, later refined to 2…
This study aims to analyze the influence of Customer Relationship Management (CRM) on user loyalty of the Maxim application in Palembang. CRM is a strategic approach aimed at enhancing the relationship between companies and customers through the effective use of technology, information systems, and business processes. This research focuses on five main CRM variables: Content, Accuracy, Format, …
The development of digital technology and the internet has made it easier to access information through an intuitive UI. PT Kilang Pertamina International, as a company in the oil and gas sector, has utilized this technology to help improve operational efficiency, including its Shared-Service (SS) ICT services. However, the current system interface is not yet optimal, causing discomfort and red…
Di suatu dunia pendidikan, tingkat kesuksesan alumni dalam memperoleh pekerjaan setelah lulus merupakan indikator penting bagi lembaga pendidikan dalam mengevaluasi kualitas pendidikan yang diberikan. Perguruan tinggi atau sebuah universitas memegang kewajiban yang sangat penting pada suatu pembangunan mutu pendidikan masyarakat. Tiap universitas perlu untuk menyesuaikan kurikulum dan program p…
Taman kanak-kanak merupakan pendidikan prasekolah yang sangat penting dalam mendukung perkembangan masa emas anak-anak di Indonesia. Namun tidak semua anak-anak di Indonesia memiliki kesempatan dalam menempuh pendidikan prasekolah dikarenakan berbagai faktor-faktor yang meliputinya. Penelitian ini bertujuan untuk mengetahui faktor-faktor apa saja yang mempengaruhinya, kemudian diharapkan dapat …
The rapid development of technology has encouraged the integration of digital services, including e-commerce apps such as Weverse Shop. As a platform that provides official merchandise for K-Pop fans, Weverse Shop underwent significant changes after being integrated into the Weverse app. This study aims to evaluate the usability and user experience of Weverse Shop e-commerce app following this …
This research aims to measure the readiness to adopt information technology in the Gapoktan Life Baru community in East Cempaka OKU District using the Community Readiness Model (CRM) method. CRM measures several aspects, namely Community Effort, Knowledge Towards Issues, Leadership, Community Conditions, Community Knowledge, and Related Resources. This research involved 23 respondents who were …
The development of information and communication technology (ICT) in Indonesia has penetrated into various sectors, including education, one of which is through the Sriwijaya University English Proficiency Test (USEPT) website. In recent years, assessing the quality and user experience of the USEPT website has become increasingly important due to the globalization of higher education and the ne…
The Statistics Indonesia (BPS) of Ogan Ilir Regency is a government agency that provides high-quality statistical information, including statistical data consultation services through the Integrated Statistical Service Unit (PST). However, this service is not yet available online, which requires the public to visit the BPS office in person. The current manual system faces several challenges, su…
Technology Acceptance Model is a technology system acceptance model used in this study by using the variables Perceived Usefulness, Perceived Ease to Use, Behavioral Intention, Attitude Toward Using, and Actual System Usage. This study aims to examine the effect of five variables on the application of Ojek Indralaya or Ojin. Ojin is a means application to facilitate the search for transportatio…