This study explores the user experience of the Maxim app among the people of Palembang using the User Experience Questionnaire (UEQ) method. The study aims to assess user satisfaction by analyzing key variables such as attractiveness, efficiency, clarity, dependability, stimulation, and novelty. Data were collected through questionnaires, with responses from 228 participants, later refined to 2…
This study aims to analyze the influence of Customer Relationship Management (CRM) on user loyalty of the Maxim application in Palembang. CRM is a strategic approach aimed at enhancing the relationship between companies and customers through the effective use of technology, information systems, and business processes. This research focuses on five main CRM variables: Content, Accuracy, Format, …
The development of digital technology and the internet has made it easier to access information through an intuitive UI. PT Kilang Pertamina International, as a company in the oil and gas sector, has utilized this technology to help improve operational efficiency, including its Shared-Service (SS) ICT services. However, the current system interface is not yet optimal, causing discomfort and red…
Di suatu dunia pendidikan, tingkat kesuksesan alumni dalam memperoleh pekerjaan setelah lulus merupakan indikator penting bagi lembaga pendidikan dalam mengevaluasi kualitas pendidikan yang diberikan. Perguruan tinggi atau sebuah universitas memegang kewajiban yang sangat penting pada suatu pembangunan mutu pendidikan masyarakat. Tiap universitas perlu untuk menyesuaikan kurikulum dan program p…
Taman kanak-kanak merupakan pendidikan prasekolah yang sangat penting dalam mendukung perkembangan masa emas anak-anak di Indonesia. Namun tidak semua anak-anak di Indonesia memiliki kesempatan dalam menempuh pendidikan prasekolah dikarenakan berbagai faktor-faktor yang meliputinya. Penelitian ini bertujuan untuk mengetahui faktor-faktor apa saja yang mempengaruhinya, kemudian diharapkan dapat …
The rapid development of technology has encouraged the integration of digital services, including e-commerce apps such as Weverse Shop. As a platform that provides official merchandise for K-Pop fans, Weverse Shop underwent significant changes after being integrated into the Weverse app. This study aims to evaluate the usability and user experience of Weverse Shop e-commerce app following this …
This research aims to measure the readiness to adopt information technology in the Gapoktan Life Baru community in East Cempaka OKU District using the Community Readiness Model (CRM) method. CRM measures several aspects, namely Community Effort, Knowledge Towards Issues, Leadership, Community Conditions, Community Knowledge, and Related Resources. This research involved 23 respondents who were …
The development of information and communication technology (ICT) in Indonesia has penetrated into various sectors, including education, one of which is through the Sriwijaya University English Proficiency Test (USEPT) website. In recent years, assessing the quality and user experience of the USEPT website has become increasingly important due to the globalization of higher education and the ne…
The Statistics Indonesia (BPS) of Ogan Ilir Regency is a government agency that provides high-quality statistical information, including statistical data consultation services through the Integrated Statistical Service Unit (PST). However, this service is not yet available online, which requires the public to visit the BPS office in person. The current manual system faces several challenges, su…
Technology Acceptance Model is a technology system acceptance model used in this study by using the variables Perceived Usefulness, Perceived Ease to Use, Behavioral Intention, Attitude Toward Using, and Actual System Usage. This study aims to examine the effect of five variables on the application of Ojek Indralaya or Ojin. Ojin is a means application to facilitate the search for transportatio…
This research discusses recommendations for the business process of applying for regular halal certification using the Business Process Improvement (BPI) method as a consideration for the Halal Product Guarantee Agency (BPJPH), the Halal Examining Agency (LPH), and the Indonesian Ulema Council (MUI) in improving Standard Operating Procedures (SOP). In the current business process, there are 4 m…
Currently, the pace of development of information technology is very rapid and fast, including in Indonesia itself. It is also influential in the world of finance, which is currently known as a digital wallet. With the implementation of this digital wallet, people's lives have become more convenient, including being able to order transportation, order food, pay for groceries, and much more just…
Technological developments have significantly changed the way we interact and access information. One aspect that is affected is website use. Websites have become the main means for individuals, organizations and institutions to communicate, share information and carry out various online activities. Sriwijaya University as an institution certainly has a website which is a virtual gateway for st…
Aplikasi Threads merupakan aplikasi yang dirancang untuk memberikan pengalaman yang intim dan pribadi dalam berkomunikasi, sehingga pengguna dapat tetap terhubung dengan orang-orang.tterdekat, sejak awal perilisannya aplikasi threads mendapatkan lebih dari 100 juta pengguna namun hanya dalam selang waktu 1 bulan aplikasi threads telah mengalami penurunan yang sangat drastic. Penelitian ini meng…
PDAM Tirta Musi Palembang is a company engaged in providing water supply services. Currently PDAM Tirta Musi Palembang has used information technology in operations, namely an appeal application that helps employees in the billing and arrears section inprocessing customer information and data, but the information technology application of appeals has a display that is quite complicated, making …
Business Process Modeling Notation (BPMN) is a business process modeling standard that graphically represents business processes in business process diagrams. BPMN provides organizations with a standard graphical representation of communications. BPMN is intended to support technical and business users in business process management by providing business users with an intuitive notation that ca…
In the third quarter of 2023, BNI Mobile banking recorded a total of 15.62 million users or grew 20.9% as of September 2023. However, the growth of BNI Mobile banking users is still relatively small when compared to the growth of mobile banking users from other major banks in the same quarter. According to a survey released by Populix in 2022, it was also stated that BNI Mobile banking still oc…
PayPal merupakan salah satu akun virtual yang menyediakan layanan transfer dan pembayaran online dengan jumlah pengguna mencapai sekitar 429 juta orang. Akan tetapi, PayPal tidak termasuk dalam kategori 3 besar dompet digital yang sering digunakan masyarakat Indonesia. Oleh sebab itu, PayPal perlu melakukan sesuatu untuk meningkatkan daya saing antar dompet digital lainnya di Indonesia. Penelit…
Meter Subscription Service Information System (SIPL) is an information system application used by employees of the Service and Reading Meter section at Tirta Musi Palembang. Based on observation, indications of weaknesses were found in terms of the usefulness of SIPL Meter, it still uses a simple interface and there are errors in running system. After interviews, SIPL meter has never tested the…
Rice is one of the most widely grown staples in rural Indonesia. East OKU Regency is the Regency with the second largest rice production in South Sumatra Province, Madang Suku 1 District is a District located in East OKU Regency and is the center of rice production. However, many farmers in Madang Suku 1 do not know the quality of rice seeds that are in accordance with the criteria that are sui…
Learning Management System (LMS) is a web-based technology that makes it easier to plan, distribute and evaluate a learning process (Fitriani, 2020). With the Learning Management System, the learning process can be carried out remotely from campus. So the Learning Management System not only functions as a facilitator but also makes it easier for lecturers and students in the learning process (P…
In the era of globalization, the use of the internet and technology has become commonplace. One of them is the banking sector, which has shifted to offering services with a digital touch, such as mobile banking. Rating assessment on Playstore, the BSB Mobile application received a score of 4.0. When using m�banking, customers found complaints such as user accounts being blocked for no reason,…
CV. Juna Cell is a trading unit that sells cellphones and cellphone accessories. In the sales process on CV. Juna Cell still uses system management in a manual way, namely by handwriting on a notebook, so that it often causes calculation errors and the writing is often illegible because it is not neat and takes quite a long time to prepare reports. In addition, customers must come directly to b…
As one of the state-owned enterprises (BUMN) PT. Pertamina Hulu Rokan has an obligation in the management of good Information Technology Governance in accordance with the Good Corporate Governance (GCG) and Good Information Technology Governance (GIG) references. The implementation of GCG has a favourable impact, especially on the company's performance. PT Pertamina Hulu Rokan currently has sev…
In the era Society 5.0, economic growth and digital products have mushroomed, leading to digital transaction product innovation becoming a daily necessity for society. Easy, cashless payment are made through an e-wallet application with various options, including the DANA application. However, in several reviews, user have complained about the performance and issues with the DANA application su…
The growth of technology has reached the financial sector including the development of payment instruments. Payment methods in Indonesia began with a barter system, followed by the invention of coins then paper-based money until technological developments introduced an e-payment or cashless payment system. E-payment itself is categorized into several types, one of which is a digital wallet (e-w…
Malware that can enter through PDF files that appear unsuspicious is one of the main factors in cyber security attacks. The GARUDA dataset was analyzed statically using VirusTotal and PDFiD to identify whether a PDF file is dangerous or not, then classification was carried out to determine the characteristics of the PDF file using the Logistic Regression method of the Multinomial type. The data…
With the widespread use of information technology at this time, it also influences business processes in various industrial environments, one of which is the banking industry. BRI Bank is one of the banks that utilizes information technology to improve services by presenting a mobile BRI system that can be used anywhere in the hope of meeting the needs of BRI Bank customers. Therefore, this res…
TikTok Shop merupakan fitur belanja yang dikembangkan dari aplikasi TikTok yang diluncurkan pada April 2021. Saat ini, platform TikTok menduduki jumlah pengguna terbanyak di dunia dengan total unduhan lebih dari 2 miliar. Tujuan dari penelitian ini untuk mengetahui tingkat kepuasan pengguna dalam mengakses dan menggunakan Aplikasi Tiktok terhadap layanan Tiktok Shop oleh Karena itu merupakan sa…
System digitalization is an effort to improve quality to make it easier for users to manage the system digitally. Library digitalization aims to connect the interaction of the general public and information sources from the library without any interaction. Sriwijaya University State University facilitates student learning sequences in terms of submitting documents and searching for research and…