MANAJEMEN PELAYANAN UMUM DI INDONESIA

Edition

1

ISBN/ISSN

979-526-044-8

Collation

xiv, 211 hlm. ; 21 cm.

Series Title

-

Call Number

658.408 Moe m

LAYANAN REFERENSI DI LIMA JENIS PERPUSTAKAAN: Libtalk Seri Layanan Referensi …

Edition

-

ISBN/ISSN

978-623-313-465-1

Collation

vii, 88 hlm. : ilus. ; 21 cm

Series Title

-

Call Number

025.5 Lay y

Public Relations : Profesi dan Praktik, Edisi 3

Edition

-

ISBN/ISSN

978-979-17492-9-9

Collation

524 hlm.; 26 cm

Series Title

-

Call Number

659.2 Lat p

HUBUNGAN DIMENSI KUALITAS PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN …

Customer really do have to be satisfied, if not they will leave institution as customer and become rival customer. Thus, an institution must assess customer’s degree of satisfactory to know the attributes of product that can cause customer’s dissatisfactory. This study is aimed to analyze the correlation between health Service and the degree of patient satisfaction in Dental Clinic in Moh. …

PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA WISMA GR…

Penelitian ini bertujuan untuk 1) untuk mengetahui pengaruh kualitas pelayanan yang diberikan oleh Wisma Grand Kemala Palembang terhadap kepuasan pelanggan, 2) untuk mengetahui faktor-faktor pelayanan manakah yang dominan mempengaruhi kepuasan pelanggan Wisma Grand Kemala Palembang. Hasil penelitian menunjukkan bahwa dimensi tangible merupakan dimensi kualitas yang paling mempengaruhi kepuasan…

EVALUASI TERHADAP EFEKTIFITAS DAN EFISIENSI PROGRAM PELAYANAN DAN PEMELIHARAA…

Edition

-

ISBN/ISSN

-

Collation

72 hlm.; 29 cm

Series Title

-

Call Number

T27504

Ekonomi Layanan Kesehatan

Edition

-

ISBN/ISSN

979-3364-02-5

Collation

173 hlm. 18 x 25 cm

Series Title

-

Call Number

330 Elf e

PENERAPAN PELAPORAN SURAT PEMBERITAHUAN (SPT) SECARA ONLINE (ELECTRONIC FILIN…

Edition

-

ISBN/ISSN

-

Collation

xii, 72 hlm.: Ilus., tab.; 29 cm

Series Title

-

Call Number

T27003

PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP KELAS III DI RU…

Penelitian ini bertujuan untuk 1) mengetahui hubungan antara kualitas layanan dari Rumah Sakit RK. Charitas Palembang dengan kepuasan pasien rawat inap kelas III dan 2) untuk mengetahui dimensi kualitas layanan yang dominan berpengaruh terhadap kepuasan pasien rawat inap kelas III. Hasil penelitian menunjukkan, bahwa dari delapan dimensi kualitas layanan yang diteliti, hanya ada tiga dimen…

MEKANISME PENERAPAN OFFICE CHANNELLING PADA PT. BANK NEGARA INDONESIA (PERSER…

Edition

-

ISBN/ISSN

-

Collation

xiv, 92 hlm.: Tab.; 29 cm

Series Title

-

Call Number

T48809

PELAYANAN PANTI SOSIAL TRESNA WERDHA WARGA TAMA INDRALAYA BAGI KESEJAHTERAAN …

Penelitian ini berjudul Pelayanan Panti Sosial Tresna Werdha Warga Tama Indralaya Bagi Kesejahteraan Sosial Lanjut Usia. Permasalahan yang akan diangkat dalam penelitian ini adalah bagaimana pelayanan yang diberikan panti bagi kesejahteraan sosial para lanjut usia penghuni panti dan kendala-kendala yang dihadapi panti dalam memberikan pelayanan bagi kesejahteraan sosial lanjut usia. Tujuan dari…

PERSEPSI KONSUMEN TERHADAP KUALITAS LAYANAN PADA HOTEL SURABAYA PALEMBANG

Edition

-

ISBN/ISSN

-

Collation

ix, 88 hlm.; tab.; ilus.; 29 cm.

Series Title

-

Call Number

T435752006

ANALISIS TINGKAT KEPUASAN PENDENGAR RADIO TERHADAP KUALITAS LAYANAN PT. RADIO…

Edition

-

ISBN/ISSN

-

Collation

xiv, 92 hlm.:ilus.; 28 cm

Series Title

-

Call Number

T591442005

EFEKTIVITAS LAYANAN TOYOTA HOME SERVICE TERHADAP KEPUASAN PELANGGAN PADA PT. …

Edition

-

ISBN/ISSN

-

Collation

vii, 55 hlm.; tab.; 29 cm.

Series Title

-

Call Number

T436722005

KONTRIBUSI PENGGUNAAN ATM TERHADAP TOTAL QUALITY MANAGEMENT SEBAGAI LANGKAH M…

Edition

-

ISBN/ISSN

-

Collation

xi, 127 hlm.: Ilus., tab.; 29 cm

Series Title

-

Call Number

T43535

PROFIL SIKAP PENCARIAN BANTUAN LAYANAN PSIKOLOGIS PADA MAHASISWA PROGRAM STUD…

Medical students often face heavy academic burdens, high expectations for achievement, and difficulties in balancing studies with personal life. These conditions make them vulnerable to experiencing emotional mental disorders. However, awareness and intention to seek psychological help remain low. Seeking psychological help is an active effort to obtain support or treatment related to mental he…

DETERMINAN PEMANFAATAN POSTNATAL CARE DI WILAYAH PEDESAAN INDONESIA (ANALISIS…

Postnatal care is an efforts to prevent and manage postpartum hemorrhage and infection. According to the 2017 Indonesian Demographic and Health Survey (IDHS 2017), the proportion of postnatal care utilization in rural is lower than in urban areas. This study analyzes the determinants of postnatal care utilization in rural Indonesia. The study design was cross-sectional using the 2017 IDHS data.…

ANALISIS PENGADAAN OBAT MENGGUNAKAN SISTEM KATALOG ELEKTRONIK (E-CATALOGUE) M…

The use of an electronic catalog system (e-catalogue) in drug procurement can increase the effectiveness, efficiency and transparency of procurement. However, in its implementation there are still obstacles to the incompatibility of receiving drugs in terms of quantity, time and price. This study aims to analyze the procurement of electronic drugs at the Padang Selasa Health Center. This resear…

EVALUASI PROGRAM INOVASI "KEBUN PEDAS" DALAM PENANGGULANGAN STUNTING DI PUSKE…

The number of children under five who are stunted at the Palembang City Multiwahana Health Center as of June 2023 is still experiencing an increase in the number of cases from the previous year of 30 toddlers. As a follow-up to the high incidence of stunting, the Palembang City Multiwahana Health Center formed an Innovation program, namely the "Spicy Garden" program. The Kebun Pedas program is …

HUBUNGAN WAKTU TUNGGU PELAYANAN DENGAN KEPUASAN PASIEN RAWAT JALAN DI PUSKESM…

Patient satisfaction depends on the quality of health services. One of the things that determines the quality of health services is service waiting time. Waiting time for service is the time used by patients to get health services. Observations conducted at Puskesmas Plaju found that there were patient complaints about the long waiting time at the registration service. This study aimed to analy…

HUBUNGAN KEPEMILIKAN ASURANSI KESEHATAN TERHADAP PEMANFAATAN LAYANAN ANTENATA…

The WHO reports that 95% of all maternal deaths occur in low- and middle-income countries. In 2021, antenatal care (ANC) visit coverage in Indonesia reached 88.13%. However, 17 provinces have not reached the target, including West Papua and Papua which have coverage below 40%. Susenas 2023 data shows that 76.04% of women of reproductive age (WUS) (15-49 years old) have health insurance, with de…

DETERMINAN PEMANFAATAN KARTU JAMINAN KESEHATAN NASIONAL DALAM PELAYANAN KELUA…

Integrating the family planning program into the national health insurance scheme is expected to improve access and quality of family planning services, and reproductive health. However, in its implementation, it turns out that there are still few people who utilize the national health insurance card for family planning services. This study examined the determinants of national health insurance…

DETERMINAN PEMANFAATAN RAWAT JALAN DI PROVINSI SUMATERA SELATAN (ANALISIS DAT…

Health development in Indonesia aims to improve the quality of health services and achieve a healthy Indonesia. In 2021, outpatient utilization in South Sumatra Province was still 42.88%. The purpose of this study was to analyze the factors that influence outpatient utilization in South Sumatra Province. This research is a quantitative study with a cross-sectional study design, using secondary …

KARAKTERISTIK PASIEN DENGAN ROTATOR CUFF SYNDROME DI RSUP DR. MOHAMMAD HOESIN…

Rotator cuff is a group of shoulder muscles consist of M.Subscapularis, M.Infraspinatus, M.Teres minor, and M.Supraspinatus. Rotator cuff syndrome (RCS) refers to injuries, diseases, or degenerative conditions affecting these muscles, including supraspinatus impingement, rotator cuff tears, acute calcific tendinitis, and biceps tendinitis. Studies indicate shoulder pain affects 7.7-62 on 1,000 …

HUBUNGAN TIPE OTITIS MEDIA SUPURATIF KRONIS DENGAN DERAJAT DAN JENIS GANGGUAN…

Chronic suppurative otitis media (CSOM) is a common ear disease with a relatively high prevalence in developing countries. CSOM can lead to hearing loss, which affects the patient's quality of life. This study aims to investigate the relationship between CSOM type and the degree and type of hearing loss at the ENT-HN Department of RSUP Dr. Mohammad Hoesin Palembang. This is an analytical observ…

KARAKTERISTIK PASIEN YANG DILAKUKAN TOTAL HIP REPLACEMENT DI RSUP DR. MOHAMMA…

THR is an arthroplasty technique that removes necrotic tissue from the hip joint and replaces it with a prosthesis. Globally, THR prevalence is increasing with various risk factors. In Indonesia, THR prevalence is 118.8 per 100,000 population per year, with a joint disease dominance in South Sumatra at 6.48%. This study aims to describe the characteristics of patients who underwent THR at RSUP …

DETERMINAN PEMILIHAN PERSALINAN DI FASILITAS PELAYANAN KESEHATAN WILAYAH PEDE…

Delivery in non-health facilities in rural Indonesia is still high. Delivering in a health facility can minimize the risk of unwanted delivery and reduce maternal mortality. This study aimed to examine the determinants of the choice of delivery at a healthcare facility in rural Indonesia. This research is a quantitative study with a cross-sectional study design using 2018 Riskesdas data. The st…

ANALISIS PELAKSANAAN REKREDENSIALING DALAM PROGRAM JAMINAN KESEHATAN NASIONAL…

Recredentialing aims to maintain and enhance the quality of healthcare services. The success of the recredentialing process in a healthcare facility can serve as a good example for other healthcare facilities and demonstrate that recredentialing can be a catalyst for continuous improvement in healthcare services. The purpose of this study is to analyze the implementation of recredentialing in t…

ANALISIS KEBUTUHAN PELATIHAN BAGI PETUGAS CODING DAN VERIFIKATOR ADMINISTRASI…

Siti Fatimah Regional Hospital, South Sumatra Province has served a referral program for patient services participating in the Health Social Security Administering Agency (BPJS) with payment rules using the INACBGS System based on codes that refer to ICD 9 CM and ICD 10. Based on data obtained from the PPAT Installation of Siti Fatimah Regional Hospital, Province. South Sumatra, cases of BPJS H…

STUDI KOMPARATIF SOSIO-EKONOMI DAN DEMOGRAFI DALAM PEMANFAATAN LAYANAN ANTENA…

In 2017, Indonesia ranked third highest for the Maternal Mortality Rate (MMR) with 177 deaths per 100,000 live births. Meanwhile, in the Philippines, the 2017 MMR was 121 per 100,000 live births. The study aims to see whether there is a relationship between demographic and socio-economic factors with the utilization of antenatal care services. Quantitative research with a cross-sectional design…