Mobile JKN is a digital innovation by BPJS Kesehatan designed to simplify access to National Health Insurance (JKN) services. However, user reviews on the Google Play Store indicate technical barriers affecting participant satisfaction. This study aims to analyze user sentiment using the IndoBERT model, a transformer-based architecture pre-trained on billions of Indonesian words to accurately r…
The Mobile JKN application is one of the local applications to improve services for JKN participants which was launched in 2017, however the use of local applications in Indonesia tends to be low even though more than half of Indonesia's population has used smartphones with the main contributor being from the age group of 20 to 29 years. The purpose of this study was to determine the relationsh…
The reform era led to the rapid development of information technology, including the use of smart phone devices. BPJS Kesehatan contains the Mobile JKN application which can make it easier for participants in relation to the National Health Insurance (JKN) program. The purpose of this research is to determine the factors of using the JKN Mobile Application for participants in the Palembang Bran…