Efforts to develop instruments to measure student satisfaction levels are an important element in measuring the quality of guidance and counseling services and providing more effective and efficient services. Currently there is no instrument that measures this well. Therefore, this research aims to develop an instrument for measuring the level of student satisfaction with basic guidance and cou…
Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh variabel dari kualitas pelayanan yaitu Kehandalan (XI), Ketanggapan (X2), Jaminan (X3), Empati (X4) dan Bukti Fisik (X5) terhadap Kepuasan Siswa (Y) dan untuk mengetahui diantara variabel independen kualitas pelayanan (Kehandalan, Ketanggapan, Jaminan, Empati dan Bukti Fisik) manakah yang berpengaruh dominan terhadap Kepuasan Sis…