This study aims to determine the effect of the variable adoption and use of Instagram social media on the quality of public services at the South Sumatra Province Trade Office. The method used in this study is quantitative which is processed using the SPSS application. The sample of this study were 48 employees of the South Sumatra Provincial Trade Office and 95 followers of the Instagram accou…
This research examines "Women Empowerment Through the Corporate Social Responsibility (CSR) Program of PT PLN (Persero) UID S2JB, Pedamaran District, Ogan Komereng Ilir Regency (OKI) in 2023". This study uses a descriptive qualitative approach. Data collection techniques in the form of observation, interviews and documentation. The concept used in this research is from Ayub M. Padangaran's empo…
This research is entitled “Self-Concept and Self-Efficacy on Public Service Motivation at the Investment and One-Stop Integrated Services Office of Palembang City”. This study aims to determine the effect of self-concept and self-efficacy on public service motivation in employees of the Investment and One-Stop Integrated Services Office of Palembang City. The method used is descriptive quan…
Competition in the business world is increasingly demanding that every company has to excel, and companies are also competing to get the best assessment from the general public. With this CSR activity, it is hoped that companies and industry can be involved in promoting a healthy economy and not forgetting to pay attention to the environment by taking care of it. The general objective of the re…
Public complaint service is the submission of a complaint/complaint from a service recipient regarding dissatisfaction with the service received which is placed in oral or written form. This study aims to find out how the Quality of Public Complaint Services at the Office of the Higher Education Service Institute Region II Palembang. The type of research used in this research is descriptive met…
This study aims to analyze the effect of service quality on customer satisfaction at PT Astra Daihatsu Plaju in Palembang City. This study uses a quantitative approach with data collection methods through questionnaires. The population in this study is the people of Palembang City who have purchased, visited or experienced the quality of service at PT Astra Daihatsu Palembang at least twice. Th…
Skripsi ini berjudul Pengelolaan Jasa Pengiriman Paket Dalam Meningkatkan Pendapatan PT. Pos Indonesia (Persero) kota Palembang Tahun 2013. Permasalahan yang terjadi yaitu kurangnya pemasaran terhadap produk baru mengakibatkan tidak tercapainya target pendapatan produk kiriman pempek pos, kontribusi paket terhadap pendapatan PT. Pos Indonesia (Persero) kota Palembang mengalami penurunan, dan pa…