This final report was prepared as one of the academic requirements for the Diploma III Secretariat Study Program, Faculty of Economics, Sriwijaya University. The activities that formed the basis for this final report were carried out at the Palembang Branch of PT Pegadaian (Persero) in the Non-Pawn Micro Division for five months, from May 2 to October 2, 2025. During the implementation, the aut…