Buku ini berisi pengetahuan dan keterampilan mengenai konflik, manajemen mengatasinya untuk praktisi kepemimpinan dan mahasiswa. Kompetensi yang diharapkan: memahami teori konflik, analisis situasi konflik, menciptakan solusi melalui mediasi, arbitrase, dan rekonsiliasi.
Regional Public Company (PERUMDA) Tirta Musi is a company engaged in providing clean water to the community. But in providing services there are still problems that are obtained, one of which is not flowing water to customers and a lot of damage that occurs due to leaking pipes of the Regional General Company (PERUMDA) Tirta Musi Palembang City. This research aims to find out the complaint mech…
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