Indonesia’s rapid e-commerce growth has produced a vast volume of user reviews, yet their use for insight extraction remains limited—particularly for the Bukalapak platform. This study compares the performance of Naïve Bayes and Support Vector Machine for sentiment classification on 10,000 Bukalapak reviews. The workflow includes text preprocessing (cleaning, case folding, tokenization, st…
Public service applications such as SIGNAL facilitate the public in accessing information and making motor vehicle tax payments. However, the diversity of user reviews indicates the need to evaluate public perceptions through sentiment analysis. This study compares the performance of four classification algorithms Naïve Bayes, Random Forest, Decision Tree, and SVM in analyzing 36,000 user revi…