SERVICE MANAGEMANT : Strategy and Leadership in Service Business, Sesond Edition

Edition

2nd

ISBN/ISSN

0-471-92885-2

Collation

xv, 185 p.; tab.; 23 cm.

Series Title

-

Call Number

338.4 Nor s

Services Marketing, 4th edition International Edition

Edition

4

ISBN/ISSN

0-538-47645-1

Collation

xvii,468 p. : ill. ; 25 cm

Series Title

-

Call Number

658.8 Bat s

SERVICE MANAGEMENT AND MARKETING : Managing the Service Profit Logic

Edition

4

ISBN/ISSN

978-1-118-92144-9

Collation

ix, 521 p.; ill.; 24 cm.

Series Title

-

Call Number

658.307 Gro s

United States SERVICE INDUSTRIES HANDBOOK

Edition

1st

ISBN/ISSN

0-275-92367-3

Collation

254 p. : ill. ; 23 cm

Series Title

-

Call Number

338.460 973 Uni u

The AMA Handbook of MARKETING FOR THE SERVICE INDUSTRIES

Edition

-

ISBN/ISSN

0-8144-0104-X

Collation

xix, 588 p.: ill.; 23 cm

Series Title

-

Call Number

658.8 Ama a

Serviceology for Services: Selected papers of the 1st International Conferenc…

Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16–18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of ser…

The Road to Servitization

The book describes state-of-the-art product service systems, and provides a framework to categorize the knowledge surrounding these systems. It discusses the evolution and spread of the servitization model across industries, and explores its current and most relevant applications in industry. Further, the book highlights the model’s strategic value for business and management, operations, and…

Models, Methods and Tools for Product Service Design

This open access book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborative and secure ICT Platform. The use of re…

International Trade in Services: An Overview and Blueprint for Negotiations

Edition

-

ISBN/ISSN

0-88730-241-6

Collation

ix, 355 p. : ill. ; 24 cm

Series Title

-

Call Number

658.848 Fek i

QUEUENING METHODS: FOR SERVICES AND MANUFACTURING

Edition

-

ISBN/ISSN

0-13-744756-6

Collation

xvi, 476 p. : ill. ; 23 cm

Series Title

-

Call Number

658.4034 Hal q 1991

Cases In Manufacturing And Service Systems Management

Edition

-

ISBN/ISSN

0-13-116278-0

Collation

x, 294 p. ; ill., 24 cm

Series Title

-

Call Number

658 Mab c

SERVICE OPERATIONS MANAGEMENT

Edition

-

ISBN/ISSN

0-205-12250-7

Collation

ix, 586 p. : 24 cm

Series Title

-

Call Number

658 Mur s

Professional Service; Text and Cases

-

STRUCTURAL CHANGE AND ECONOMIC DEVELOPMENT; THE ROLE OF THE SERVICE SECTOR

-

SERVICES TRADE & DEVELOPMENT: The Experience of Zambia

Edition

-

ISBN/ISSN

0-8213-6849-4

Collation

xvii, 291 p. : ill. ; 23 cm

Series Title

-

Call Number

338.409 698 4 Ser