The growth of social media has driven the need for a system that supports effective content management and account performance analysis, one of which is through the Facebook Professional Dashboard. However, the increasing complexity of features raises questions regarding the ease of use and convenience of the system. This study aims to evaluate the user experience of the Facebook Professional D…
The rapid growth of digital technology has driven innovations in the beauty industry, one of which is the Soco by Sociolla platform that provides online product reviews. The large number of user reviews on the Soco platform provides an opportunity to analyze sentiment in order to understand perceptions of services and products. This study aims to analyze user sentiments on Soco by Sociolla revi…
The development of social media as part of digital technology has driven changes in marketing strategies, particularly in building long-term relationships with customers. This study aims to analyze the effect of social media promotion on customer loyalty through the brand equity approach based on the Aaker and Keller model at Dekabeads Store. This research employed a quantitative method by dist…
The "Sekolah Rakyat" Program is a government initiative aimed at expanding educational services for underprivileged communities to break the cycle of poverty. However, the vast amount of dynamic and unstructured public opinion on platform X poses a challenge in systematically mapping community responses. This study aims to analyze the sentiment of platform X users toward the Sekolah Rakyat Prog…
The development of information technology has encouraged people to use mobile applications, including Access by KAI for train ticket reservations. Although it has many features, there are still user complaints that indicate that acceptance of the application is not yet optimal. This study uses the TAM method to examine the influence of ease and usefulness on attitudes, intentions, and actual us…
Water pH stability is a crucial parameter in drinking water treatment as it affects the quality of distributed water. This study aims to analyze the relationship between operational chemical variables and distribution water pH using a machine learning approach based on linear regression applied to PDAM operational data. The dataset includes raw water pH, alum dosage, lime dissolution per hour, …
The rapid growth of social media has enabled the misuse of comment sections as a medium for promoting online gambling. The high volume of comments makes manual moderation ineffective, thus requiring an automated classification system. This study aims to develop a classification system for online gambling comments using the IndoBERT model and to evaluate its performance based on accuracy, precis…
The rapid growth of artificial intelligence based applications has led to diverse user responses, which are commonly expressed through reviews on the Google Play Store. These user reviews not only reflect satisfaction levels but also provide valuable insights into user sentiment regarding application performance and quality. Therefore, sentiment analysis serves as an effective approach to syste…
Penelitian ini bertujuan menganalisis hubungan kausalitas antara indeks kebahagiaan, pengeluaran pemerintah, dan pertumbuhan ekonomi di 12 negara emerging market selama periode 2013–2024. Data yang digunakan merupakan data sekunder yang diperoleh dari World Happiness Report dan World Bank. Metode analisis yang digunakan adalah Panel Vector Autoregression (PVAR) dengan uji kausalitas Granger u…
nformation technology services play a crucial role in supporting academic activities in higher education institutions. One of the important IT services is a ticket-based service system used to handle incidents and service requests from users. Open Ticket UPT TIK Universitas Sriwijaya is a system implemented to manage information technology service complaints and requests submitted by students. …
The implementation of Social Customer Relationship Management (Social CRM) on mobile platforms holds significant potential for enhancing interaction between companies and customers. However, in practice, it still faces various obstacles, such as delayed responses and limited interactive features, which can hinder the effectiveness of two-way communication. This study aims to evaluate the effect…
Sustainable development is the main focus of local governments in their efforts to improve community welfare, particularly through the achievement of Sustainable Development Goals (SDGs). One of these goals, SDG 6 (Clean Water and Sanitation), emphasizes the importance of access to clean water and proper sanitation for all. This study aims to analyze public sentiment towards the Palembang City …
This final project report aims to examine the mechanism of quarterly industry reporting through SIINas, as well as to identify the obstacles and efforts made in its implementation to ensure compliance with applicable regulations. The methods used include data collection through observation, interviews, and literature review with a qualitative descriptive approach. The National Industrial Inform…
The rapid development of visual platforms such as Pinterest requires a deeper understanding of how functional and emotional aspects influence user experience. This study aims to analyze the influence of Pragmatic Quality, Hedonic Quality-Stimulation, and Hedonic Quality-Identity on Attractiveness in the Pinterest application. The research employs a quantitative approach using the AttrakDiff ins…
The increasing number of reviews for the Google Gemini app on Google Play Store reflects a variety of user opinions regarding the performance of this AI-based application. To identify sentiment patterns, this study conducted a comparative study of three classification algorithms: Support Vector Machine (SVM), Naive Bayes, and Random Forest, using 14,479 raw reviews collected through scraping. T…
The implementation of a Knowledge Management System (KMS) in higher education requires readiness in human, organizational, and technological aspects to ensure optimal acceptance. This study aims to analyze the influence of Human, Organization, and Technology factors within the HOT-Fit model on KMS acceptance in the Laboratory of the Faculty of Computer Science, Universitas Sriwijaya. This resea…
The determination of priority nutrition intervention programs at the school level has not yet been supported by a systematic multicriteria decision-making model, which may lead to less consistent and less objective decisions. This issue becomes increasingly important considering the existence of various school-based nutrition intervention programs, such as the Free Nutritious Meal (MBG) program…
At the Faculty of Computer Science, University of Sriwijaya, the submission and management of activities are currently still carried out manually using physical documents and have not yet been integrated into a unified system. Applicants are required to submit their application documents to the academic office, after which the verification and approval process is carried out in stages through t…
The development of information technology encourage educational institutions to utilize information systems to support academic processes effectively and systematically. However, the final project supervision process for students in the Management Informatics Study Program, Faculty of Computer Science, Sriwijaya University still faces several problems, such as supervision activities that are no…
The student attendance recapitulation process at schools is still conducted by collecting and reorganizing attendance data from various sources, requiring considerable time and making attendance record retrieval more difficult. Therefore, a web-based student attendance recapitulation information system was designed and developed using the Rapid Application Development (RAD) method. The system w…
Indonesian Learning Training and Education Centre (ILTEC) in Palembang City still uses WhatsApp and Microsoft Excel in the training registration process, resulting in unstructured participant data management. This study aims to design and develop a web-based Teacher Training Registration Information System using the Goal-Directed Design (GDD) method. The system provides features for training re…
The rapid development of the digital gaming industry has encouraged companies to optimize Customer Relationship Management (CRM) strategies to enhance purchase intention and customer loyalty. This study aims to analyze the influence of Customer Relationship Management (CRM) on purchase intention and customer loyalty among PlayStation App users. This research employs a quantitative method with a…
The ever-evolving digital banking services require a comprehensive understanding of user perceptions. This study applies a knowledge discovery approach to analyze the sentiment of user reviews of the Blu by BCA application by comparing three classification algorithms, namely Support Vector Machine (SVM), Convolutional Neural Network (CNN), and IndoBERT. Data was obtained through the process of …
This study examines the implementation of digital governance in goods receipt administration based on the System Application and Product (SAP) at Warehouse OPT Zone 4A, PT Pertamina Hulu Rokan. Using the OECD Digital Government Policy Framework (DGPF) 2020, this study aims to analyze the maturity level of digital governance implementation within the company's warehousing system. A descriptive q…
Vasectomy-related conversations on X (Twitter) frequently generate polarized pro–contra debates that can shape public understanding of male contraception, yet evidence on Indonesian netizens’ sentiment remains limited. This study maps and classifies sentiment toward vasectomy during April–June 2025 using a descriptive quantitative text-mining and NLP pipeline. After preprocessing (cleanin…
The rapid advancement of information technology has significantly boosted the digital entertainment industry, notably the online gaming platform Roblox, which boasts over 111 million daily active users globally. In Indonesia, the high number of users correlates with a vast volume of reviews on the Google Play Store, encompassing diverse opinions on gameplay experience, technical issues, and app…
This study aims to analyze and compare the performance of two conventional time series forecasting models, Holt–Winters and Seasonal Autoregressive Integrated Moving Average (SARIMA), in predicting monthly climate variables in Semarang City, including air temperature, rainfall, and humidity. A head-to-head multivariable comparison was conducted within a single experimental framework in a trop…
The increasingly intensive use of social media in everyday life has various implications for the psychological condition of users, one of which is an increase in stress levels due to high usage duration and excessive exposure to information. This condition necessitates an analytical approach to understand and predict user stress levels more objectively. This study aims to compare the performanc…
Social media is widely used today for communication and information exchange. One of the most popular social media platforms is Instagram. The comments section on an Instagram post creates discussions among users regarding issues that are currently being widely discussed. One of the issues that is currently being widely discussed is the free lunch program, which is a new program created by the …