Telemedicine at the Opina Clinic in Palembang is implemented as a WhatsApp-based indirect contact service to handle minor complaints and provide simple follow-up. This service has been operationally implemented, but its use has not yet become a core part of the clinic's service system and has not yet developed into a structured and documented telemedicine system within the clinic's governance. …
Background: The Corona Virus Disease 2019 (COVID-19) pandemic has changed the world and made a significant impact in various sectors of life including healthcare. Telemedicine is one of the potential innovations to be used in the pandemic era. In line with the progress of the industrial revolution 4.0, there have been developments in the field of information and communication technology. The he…
Introduction: Health service through undirect contact/telemedicine can be a solution for national health assurance (JKN) member to get health service in first level health facilities (FKTP) during COVID-19 pandemic. But in reality the utilization of telemedicine in FKTP still low if compare with physical contact. This research aims to know the scope of benefit of telemedicine service utilizatio…
Backgrounds. Efforts to prevent COVID-19 transmission are carried out by minimizing non-urgent visits to health facilities and helping people at high risk to connect with healthcare facilities. Therefore, the government urges health workers and societies to utilize telemedicine. Telemedicine defined as healthcare delivered by professionals from a distance using IT, which includes gaining inform…