PENGALAMAN DAN PERSEPSI PASIEN JAMINAN KESEHATAN NASIONAL (JKN) TERHADAP WAKT…

Long waiting times not only affect patient satisfaction but also shape patients’ experiences and perceptions of hospital service quality. Objective. This study aims to analyze the perceptions and experiences of JKN patients regarding waiting times for outpatient clinic services at Sriwijaya General Hospital, Palembang City, and to identify the psychological factors influencing these perceptio…

ANALISIS HUBUNGAN KUALITAS PELAYANAN FARMASI RAWAT JALAN DENGAN KEPUASAN PASI…

Pharmaceutical management plays an important role in maintaining service quality, which has a direct impact on patient satisfaction, particularly among BPJS participants who routinely utilize hospital services. Based on pharmaceutical management principles that emphasize the effectiveness of medication provision and service delivery, this study aims to examine how the quality of outpatient phar…

HUBUNGAN KUALITAS LAYANAN KESEHATAN TERHADAP LOYALITAS PASIEN RAWAT JALAN PEN…

The shift in disease burden from Communicable Diseases (PM) to Non-Communicable Diseases (PTM) has occurred in the last three decades. Cardiovascular disease is the second level with the number of deaths from non-communicable diseases reaching 17.8 million (31%) deaths every year of the world's mortality rate. In Indonesia, the highest mortality from NCDs is caused by heart disease which reache…

Manual Washington; Terapi Rawat Jalan

Edition

-

ISBN/ISSN

978-979-448-942-0

Collation

xvi, 880hlm.; 24cm

Series Title

-

Call Number

610.734 Man m

ANALISIS MUTU PELAYANAN KESEHATAN RAWAT JALAN DARI PERSPEKTIF KEPUASAN PASIEN…

Everyone has the same rights in obtaining access to resources in the health sector and obtaining safe, quality, and affordable health services in accordance with their health conditions. The purpose of this study was to analyze the quality of outpatient health services from the perspective of patient satisfaction based on the accreditation status of the health center in Lubuklinggau City in 202…

ANALISIS PEMANFAATAN PELAYANAN RAWAT JALAN DI INDONESIA TAHUN 2019 (ANALISIS …

Outpatient utilization in Indonesia has experienced ups and downs. According to BPS data, in 2016 the percentage of the population utilized outpatient services was 56.27%, in 2017 it was 46.32 and in 2018 it was 48.66%. This study aimed to analyze the utilization of outpatient services in Indonesia using Susenas 2019. This research is a quantitative study using secondary data from 2019 National…

ANALISIS WASTE ALUR LAYANAN RAWAT JALAN DI PUSKESMAS GUNUNG KEMALA KOTA PRABU…

Outpatient services are often used by the public to obtain treatment so that the puskesmas is expected to maintain the patient’s trust and satisfaction with the services provided. However, here is still a non-value activity or waste of activity during the process of providing outpatient care patients such as the presence of waiting for registration and general poly long enough, the drug stock…