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Found 1 from your keywords: author=Agus Setiawan

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Pengaruh kualitas pelayanan terhadap kepuasan pelanggan di SPBU Coco 21.302.0…

This study aimed to describe the variables of service quality to customer satisfaction variables. The independent variable was the physical evidence, reliability, responsiveness, assurance and empathy, the dependent variable is customer satisfaction. The sample used in this study of 100 respondents. The sampling method was random sampling. Data were analyzed using multiple regression Analysis. …

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Collation: xii, 62 hlm. : ilus. + CD
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