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Found 1 from your keywords: author=Alvaro, Muhammad Gennta

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PENGARUH E-SERVICE QUALITY TERHADAP E-CUSTOMER SATISFACTION PADA PENGGUNA MAR…

Amid increasing competition among marketplaces, understanding consumer expectations and service needs has become essential in creating a satisfying shopping experience. This study aims to examine the effect of E-Service Quality dimensions on E-Customer Satisfaction among Shopee users in Palembang City. Expectancy Disconfirmation Theory is employed to explain the relationship between user expect…

Edition: -
ISBN/ISSN: -
Collation: xvii, 117 hlm.; ilus.; tab.; 29 cm.
Series Title: -
Call Number: T1758942025

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