The objectives of this research are: 1) to know how PT Pupuk Sriwidjaja Palembang applying the quality standard of ISO 9001 :2000, and 2) to analyze whether their performance shown the attainment of their quality objectives. Research finding has shown that during the period of years 2004-2007, the Key Performance Indicator (KPI) which is compiled with Balance Scorecard approach indicated that t…