The accumulation of queues is one of the main problems in accessing services at FKTP, especially Health Center. Based on data from June-August 2024, the achievement of online queues through mobile JKN at the Makrayu Health Center in Palembang city is still below the target of 5.5%, which is >1% with the highest number of visits of 16,947 patients. This has the potential to cause queue buildup a…