SIAK is a population and civil registration service application managed by Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kota Palembang. The management of this application aims to provide the best service and run the Dukcapil Go Digital program. However, based on interviews with Dinas Kependudukan dan Pencatatan Sipil Kota Palembang, in practice there are still several problems with the…