The research objective is to find out how the quality of service for making a Taxpayer Identification Number (NPWP) through an electronic system at the Bukittinggi Primary Tax Service Office (KPP). The research method used is a research method based on public service theory according to Zeithaml et.al (1990, in hardiansyah 3018; 63). Based on data and observations of services for making NPWP th…