In order to meet people's expectations in the health sector, efforts are needed to improve the quality of health services. The health profile of Bangka Belitung Health Office shows that in the last 3 years, the BOR of RSUD Depati Hamzah didn’t meet the standards of the Ministry of Health namely 60%-75%, and Barber Johnson's theory namely 75%-85%, while the morbidity rate fluctuated, namely 12…