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Found 1 from your keywords: author=Marandika, Eggi Ramadho...

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PENGARUH SERVICE RECOVERY TERHADAP PASSENGER SATISFACTION PASCA TERJADINYA FL…

The purpose of this study was to determine and explain the effect of Service Recovery on Passenger Satisfaction after the occurrence of flight irregularities at PT Sriwijaya Air District Palembang with the Palembang - Pangkal Pinang flight route both partially and simultaneously. This research is a quantitative research. The population in this study were Sriwijaya Air airline passengers with Pa…

Edition: -
ISBN/ISSN: -
Collation: xx, 90 hlm.; Ilus.; 29 cm
Series Title: -
Call Number: T1414442024

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