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Found 1 from your keywords: author=Marshella, Siti Hariza

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INTEGRASI ANALISIS SENTIMEN DAN FRAMEWORK CSI-IPA UNTUK PENGEMBANGAN PRODUK A…

This study integrates Aspect-Based Sentiment Analysis with Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) to determine priority development features in digital service applications in the telecommunications sector. A total of 10,000 MyIM3 user reviews were analyzed using Fine-Tuned IndoBert with 93% accuracy, then negative sentiment was mapped into several topics us…

Edition: -
ISBN/ISSN: -
Collation: xvi, 88 hlm.; ilus.; tab.; 29 cm.
Series Title: -
Call Number: T1894122025

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