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PENERAPAN METODE NAÏVE BAYES DALAM PENGKLASIFIKASIAN TINGKAT KEPUASAN MAHASI…
This study aims to classify the level of student satisfaction at Sriwijaya University toward Bank X’s mobile banking services using the Naïve Bayes method. Satisfaction measurement is carried out based on SERVQUAL, which consists of five dimensions of service quality, namely, tangibles, reliability, responsiveness, assurance, and empathy. The data used comes from 96 active student respondent…
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- xiv, 178 hlm.; ilus.; tab.; 29 cm.
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- T1944032026
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