The Regional Water Company (PDAM) is a Regional-Owned Enterprise (BUMD) that provides clean water for the Indonesian community. PDAM Tirta Betuah, particularly the Kenten Laut branch in Banyuasin Regency, plays a role in clean water distribution. However, observations have revealed customer complaints, such as delayed water distribution, murky water quality, inaccurate billing, and slow respons…