This thesis is entitled "The Quality of Service to Patients of Class I of the Badan Penyelenggara Jaminan Sosial Kesehatan (BPJS Kesehatan) at the Central General Hospital Dr. Mohammad Hoesin, Palembang City". This study aimed to determine the quality of service for the Patients of Badan Penyelenggara Jaminan Sosial Kesehatan (BPJS Kesehatan) at Dr. Mohammad Hoesin, Palembang city. This study u…