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Found 1 from your keywords: author=Ramadhani, Nyayu Thasya...

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PENGARUH E-SERVICE QUALITY TERHADAP KEPUASAN PELANGGAN PADA APLIKASI M.TIX DI…

This study aims to analyze the impact of electronic service quality (e-service quality) on customer satisfaction among M.Tix app users in Palembang. The research focuses on three key dimensions of e-service quality: efficiency, responsiveness, and system availability. This study used a quantitative approach and purposive sampling involving 100 respondents who had made at least two transactions …

Edition: -
ISBN/ISSN: -
Collation: xvi, 131 hlm.; ilus.; tab.; 29 cm.
Series Title: -
Call Number: T1759312025

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